Ticket Description

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - SCL - SAO

Ticket ID: T00000282

Started: April 27, 2022, 4:30 a.m.

Ended: April 28, 2022, 2:34 a.m.


The 100G link between Santiago and São Paulo went down. Our provider was contacted. The services with a backup path had their paths switched. 


Ticket Logs

Service status: No Issues

Action date: April 28, 2022, 2:34 a.m.


The reason for the outage was a fiber cut in Argentina due to a landslide and collapsed bridge. The fiber was recovered and all services were switched to the primary path.