Services Status

Sub-services Impacted:

• 100G - FTZ - MIA

Status: Outage

Current Status Information: Outage

This link is unstable and we are currently working with the provider to recover this link between Fortaleza and Miami. There is currently no reason for outage or estimated time for repair. Updates will be provided as they are received.

Start: Feb. 26 2026 06:27 UTC

End: Ongoing

Impact: None expected. Backup paths are in place.

Sub-services Impacted:

• 100G - JAX - ATL

Status: Outage

Current Status Information: Outage

UPDATE 3 (Feb. 25 05:14 UTC): Splicing has been completed and services have restored. No further outages are expected.
UPDATE 2 (Feb. 24 20:18 UTC): A fiber break is suspected on a 216-count cable in Monticello, GA. All crews have arrived onsite. Crews are canvassing the area to identify the location of the break. Splicing resources are also locating an accessible hand hole to perform additional light level measurement testing in both directions to further isolate the point of failure. Further updates will be provided as they are received.
UPDATE 1: The circuit vendor reviewed remote light level testing and suspects damage is located on a 216 count cable in Monticello, GA. Splicing and Construction Teams have been engaged, and technicians are expected to arrive on site at approximately 19:30 UTC. Upon arrival, crews will begin visual identification of the damaged cable segment as well as additional light level measurements. Additional updates will be provided as they are received.

Start: February 24th 2026 16:34 UTC
End: February 25th 2026 02:32 UTC

Sub-services Impacted:

• 100G - FTZ - MIA

Status: Planned

Action Date: Feb. 28, 2026, 5 a.m.

Current Status Information: In Process

The provider will be conducting mandatory fiber maintenance in Miami, FL.

Start: February 28th 2026 05:00 UTC

End: March 1st 2026 01:00 UTC

Estimated Duration of Maintenance: 20 Hours (Estimated 0 minutes of downtime)

Service Impact: None expected

Sub-services Impacted:

• 200G - BCT - MIA

Status: Planned

Action Date: Feb. 28, 2026, 5 a.m.

Current Status Information: In Process

The provider will be conducting maintenance for mandatory cable relocation.

Start: February 28th 2026 05:00 UTC

End: March 1st 2026 01:00 UTC

Estimated Duration of Maintenance: Up to 20 Hours

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• Crown Castle Dark Fiber - Shortest Path

Status: Planned

Action Date: Feb. 25, 2026, 5 a.m.

Current Status Information: In Process

The provider will be conducting maintenance for routine splicing. Although no impact for this circuit is expected, this maintenance is deemed potentially service affecting.

Start: February 25th 2026 05:00 UTC

End: February 27th 2026 11:00 UTC

Estimated Duration of Maintenance: 3 days

Service Impact: None expected; backup paths are in place in case of outage.

Sub-services Impacted:

• 100G - FTZ - MIA

Status: Planned

Action Date: Feb. 24, 2026, 5 a.m.

Current Status Information: Completed

UPDATE: Due to difficulties on site, these tasks are delayed and the maintenance window has been extended until February 25th 2026 13:00 UTC.
The provider will be conducting maintenance to replace submarine fiber cables in St Croix, Puerto Rico.

Start: February 24th 2026 05:00 UTC

End: February 24th 2026 13:00 UTC

Estimated Duration of Maintenance: 4 Hours

Service Impact: None expected; backup paths are in place.

A backup window from February 25th 2026 05:00 UTC to February 25th 2026 13:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - MIA - JAX - Primary

Status: Planned

Action Date: March 3, 2026, 5 a.m.

Current Status Information: In Process

The provider will be conducting maintenance to replace fiber cables between Orlando and DeLeon Springs.

Start: March 3rd 2026 05:00 UTC

End: March 3rd 2026 11:00 UTC

Estimated Duration of Maintenance: 5 Hours

Service Impact: None expected; backup paths are in place.

A backup window from March 4th 2026 05:00 UTC to March 4th 2026 11:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - MIA - JAX - Secondary

Status: Planned

Action Date: Feb. 25, 2026, 5 a.m.

Current Status Information: Completed

The provider will be conducting maintenance to move fiber cables to accommodate Florida DoT construction.

Start: February 25th 2026 05:00 UTC

End: February 25th 2026 11:00 UTC

Estimated Duration of Maintenance: 5 Hours

Service Impact: None expected; backup paths are in place.

A backup window from February 26th 2026 05:00 UTC to February 26th 2026 11:00 UTC is reserved if necessary.