Services Status

Sub-services Impacted:

• 200G - BCT - ATL

Status: Outage

Current Status Information: Outage

UPDATE #3 (4/24/26 19:00 UTC): The shipment for the replacement cards have been delayed and repairs are now expected on Saturday, April 25th.
UPDATE #2 (4/23/26 00:38 UTC): Technicians have discovered a faulty chassis and are awaiting shipment for a replacement to be installed on Friday, April 24th.
UPDATE (4/22/26 19:30 UTC): Technicians are on-site and working to clean, change fan filters, and reseat equipment.
More updates will be provided as they are received.

Start: April 22nd 2026 13:47 UTC

End: Ongoing

Sub-services Impacted:

• 100G - FTZ - MIA

Status: Planned

Action Date: April 28, 2026, 11 a.m.

Current Status Information: In Process

The provider is performing intrusive tests to improve stability and performance.

Start: April 28th 2026 11:00 UTC

End: April 28th 2026 12:00 UTC

Estimated Duration of Maintenance: < 30 Minutes

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• 100G - MIA - JAX - Secondary

Status: Planned

Action Date: May 5, 2026, 4 a.m.

Current Status Information: In Process

The provider is conducting a maintenance window to migrate fibers to avoid conflicts with nearby Florida DOT construction projects.

Start: May 5th 2026 04:00 UTC

End: May 5th 2026 10:00 UTC

Estimated Duration of Maintenance: 6 Hours

Service Impact: None expected; backup paths are in place.

A backup window from May 6th 2026 04:00 UTC to May 6th 2026 10:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - MIA - JAX - Primary

Status: Planned

Action Date: May 14, 2026, 4 a.m.

Current Status Information: In Process

Fiber cables will be replaced between St. Augustine and Delray Beach.

Start: May 14th 2026 04:00 UTC

End: May 14th 2026 10:00 UTC

Estimated Duration of Maintenance: 5 Hours

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• 100G - FTZ - MIA

• 200G - BCT - MIA

Status: Planned

Action Date: May 2, 2026, 4 a.m.

Current Status Information: In Process

The provider is conducting urgent and mandatory cable relocation.

Start: May 2nd 2026 04:00 UTC

End: May 2nd 2026 22:00 UTC

Estimated Duration of Maintenance: 12 Hours

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• 100G - SCL - SAO

Status: Planned

Action Date: April 29, 2026, 3 a.m.

Current Status Information: In Process

The provider is conducting a maintenance window in Argentina to improve network performance.

Start: April 29th 2026 03:00 UTC

End: April 29th 2026 11:00 UTC

Estimated Duration of Maintenance: 8 Hours

Service Impact: None expected; backup paths are in place.

A backup window from April 30th 2026 03:00 UTC to April 30th 2026 11:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - MIA - JAX - Secondary

Status: Planned

Action Date: May 15, 2026, 4 a.m.

Current Status Information: In Process

Fiber cables will be moved to accommodate FDoT road construction between Brooksville and Tampa.

Start: May 15th 2026 04:00 UTC

End: May 15th 2026 10:00 UTC

Estimated Duration of Maintenance: 6 Hours

Service Impact: None expected; backup paths are in place.

A backup window from May 20th 2026 04:00 UTC to May 20th 2026 10:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - SCL - SAO

Status: Planned

Action Date: April 23, 2026, 3 a.m.

Current Status Information: Completed

UPDATE #2 (4/23/26 13:18 UTC): The backup maintenance window has been extended for an unspecified period of time, so the link currently remains down. Updates will be provided as they are received.
UPDATE (4/22/26): The backup maintenance window specified below will be necessary to complete the required work.

The provider will be performing maintenance for hardware updgrades.

Start: April 23rd 2026 03:00 UTC

End: April 23rd 2026 14:34 UTC

Service Impact: None expected; backup paths are in place.