Services Status

Sub-services Impacted:

• 200G - FTZ - BCT

• 200G - SAO - BCT

Status: Outage

Current Status Information: Outage

UPDATE (2026-04-17 15:13:55 UTC): The provider has identified a fiber cut in São Paulo and is working to restore services as soon as possible.

Our provider is experiencing an outage between Boca Raton, FL -> Fortaleza, Brazil -> Sao Paulo, Brazil. Engineers are currently investigating and no ETR has been provided. Updates will be posted as they are received.

Start: April 17th 2026 13:27 UTC

End: Ongoing

Sub-services Impacted:

• 100G - SAO - FTZ

Status: Planned

Action Date: April 21, 2026, noon

Current Status Information: In Process

The provider is conducting urgent and mandatory maintenance to improve circuit functionality and prevent future outages.

Start: April 21st 2026 12:00 UTC

End: April 21st 2026 18:00 UTC

Estimated Duration of Maintenance: 6 Hours 

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• 100G - SCL - SAO

Status: Planned

Action Date: April 29, 2026, 3 a.m.

Current Status Information: In Process

The provider is conducting a maintenance window in Argentina to improve network performance.

Start: April 29th 2026 03:00 UTC

End: April 29th 2026 11:00 UTC

Estimated Duration of Maintenance: 8 Hours

Service Impact: None expected; backup paths are in place.

A backup window from April 30th 2026 03:00 UTC to April 30th 2026 11:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - MIA - SJU

• 100G - SJU - PTY

Status: Planned

Action Date: April 14, 2026, 5 a.m.

Current Status Information: Completed

The provider is performing software upgrades to improve the efficiency and functionality of the services.

Start: April 14th 2026 05:00 UTC

End: April 14th 2026 11:00 UTC

Estimated Duration of Maintenance: 6 Hours

Service Impact: None expected; backup paths are in place.

A backup window from April 15th 2026 05:00 UTC to April 15th 2026 11:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - MIA - JAX - Secondary

Status: Planned

Action Date: May 15, 2026, 4 a.m.

Current Status Information: In Process

Fiber cables will be moved to accommodate FDoT road construction between Brooksville and Tampa.

Start: May 15th 2026 04:00 UTC

End: May 15th 2026 10:00 UTC

Estimated Duration of Maintenance: 6 Hours

Service Impact: None expected; backup paths are in place.

A backup window from May 20th 2026 04:00 UTC to May 20th 2026 10:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - SCL - SAO

Status: Planned

Action Date: April 22, 2026, 3 a.m.

Current Status Information: In Process

The provider will be performing maintenance for hardware updgrades.

Start: April 22nd 2026 03:00 UTC

End: April 22nd 2026 11:00 UTC

Estimated Duration of Maintenance: 8 Hours

Service Impact: None expected; backup paths are in place.

A backup window from April 23rd 2026 03:00 UTC to April 23rd 2026 11:00 UTC is reserved if necessary.