Services Status

Sub-services Impacted:

• 100G - SAO - FTZ

• 100G - SCL - SAO

• 400G - SAO - BUE

Status: Planned

Action Date: Nov. 1, 2026, 3 a.m.

Current Status Information: In Process

The provider is conducting emergency mainteannce of electrical systems.

Start: November 1 2026 03:00 UTC

End: November 1 2026 06:00 UTC

Estimated Downtime: 3 hours

Service Impact: Possible network isolation and user impact in Buenos Aires, Argentina and Sao Paulo, Brazil.

Sub-services Impacted:

• 100G - SAO - FTZ

• 100G - SCL - SAO

• 400G - SAO - BUE

Status: Planned

Action Date: Oct. 31, 2026, 3 a.m.

Current Status Information: In Process

The provider is conducting emergency mainteannce of electrical systems.

Start: October 31 2026 03:00 UTC

End: October 31 2026 06:00 UTC

Estimated Downtime: 3 hours

Service Impact: Possible network isolation and user impact in Buenos Aires, Argentina and Sao Paulo, Brazil.

Sub-services Impacted:

• 100G - SAO - FTZ

• 100G - SCL - SAO

• 400G - SAO - BUE

Status: Planned

Action Date: Oct. 30, 2026, 3 a.m.

Current Status Information: In Process

The provider is conducting emergency mainteannce of electrical systems.

Start: October 30 2026 03:00 UTC

End: October 30 2026 06:00 UTC

Estimated Downtime: 3 hours

Service Impact: Possible network isolation and user impact in Buenos Aires, Argentina and Sao Paulo, Brazil.

Sub-services Impacted:

• 100G - MIA - JAX - Secondary

Status: Planned

Action Date: Nov. 12, 2026, 4 a.m.

Current Status Information: In Process

The provider is conducting a maintenance activity to move fiber cables in anticipation for local construction.

Start: November 12th 2026 4:00 UTC

End: November 12th 2026 10:00 UTC

Estimated Downtime: 6 hrs

Service Impact: None expected; backup paths are in place.

A backup window on November 13th 04:00 - 10:00 UTC has been reserved if necessary.

Sub-services Impacted:

• 100G - FTZ - MIA

• 100G - MIA - SJU

• 100G - SJU - PTY

Status: Planned

Action Date: Oct. 26, 2026, 2 a.m.

Current Status Information: Completed

The provider is conducting a maintenance activity during the following window:

Start: October 26th 2026 02:00 UTC

End: October 26th 2026 10:00 UTC

Estimated Downtime: 1 hr

Service Impact: Potential for service isolation in San Juan, Puerto Rico. Services may be impacted.

Sub-services Impacted:

• 100G - SCL - PTY

Status: Planned

Action Date: Oct. 27, 2026, 10 a.m.

Current Status Information: Completed

The provider is conducting a maintenance activity to improve link performance and address degradation issues.

Start: October 27th 2026 10:00 UTC

End: October 27th 2026 15:00 UTC

Estimated Downtime: 5 hrs

Service Impact: None expected; backup paths are in place.