Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - AMPATH - Internet2 - Backup

  • 100G - MIA - JAX

Ticket ID: T00000321

Started: Aug. 9, 2022, 9:06 a.m.

Ended: Aug. 10, 2022, 10:49 p.m.

Description:

An outage for the listed asset is currently ongoing. Primary services are utilized, but investigations are actively going on. Our provider has been contacted.

Notes:


Ticket Logs


Service status: Outage

Action date: Aug. 9, 2022, 11:29 a.m.

Notes:

Our provider has determined a fiber cut has occurred in Miami. Teams have been dispatched to assess the damage. No ETR as of yet.

Service status: Outage

Action date: Aug. 9, 2022, 3:09 p.m.

Notes:

Our provider has located the fiber cut and assessing the damage. As of yet no ETR.

Service status: No Issues

Action date: Aug. 10, 2022, 10:49 p.m.

Notes:

The fiber cut has been fixed and services have been restored.