Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 200G - SAO - BCT

Ticket ID: T00000325

Started: Sept. 1, 2022, 6:46 a.m.

Ended: Sept. 1, 2022, 8:21 a.m.

Description:

The 100G link via Monet is down. The services were switched to their backup paths. Our provider was already contacted but no reason for outage was informed yet.

Notes:


Ticket Logs


Service status: No Issues

Action date: Sept. 1, 2022, 8:21 a.m.

Notes:

The 100G link between São Paulo and Miami is up and stable. Our provider informed us the reason for the outage was a double fault: a fiber cut and an amplifier damaged in São Paulo. No further outages are expected.