Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - AMPATH - Internet2 - Primary

  • 100G - MIA - JAX

Ticket ID: T00000355

Started: April 4, 2023, 1:05 p.m.

Ended: April 5, 2023, 11:25 a.m.

Description:

An ongoing outage is currently affecting the listed asset. We are reaching out to our provider.

Notes:


Ticket Logs


Service status: Outage

Action date: April 4, 2023, 1:15 p.m.

Notes:

Our provider has informed us of a possible fiber cut on the primary link. Updates will be provided when available.

Service status: Outage

Action date: April 4, 2023, 2:49 p.m.

Notes:

The provider has identified the outage location and dispatched a team to work on the fiber. No ETR as of yet.

Service status: Outage

Action date: April 5, 2023, 9:04 a.m.

Notes:

Our provider reports that the fiber ends are finishing up repair and will be fully fixed soon.

Service status: No Issues

Action date: April 5, 2023, 11:25 a.m.

Notes:

Provider has finished repairs and main link is now stable and online.