Ticket Description

Domains affected:

  • AmLight - UPR

  • RedCLARA

  • Reuna

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - AMPATH - Internet2 - Backup

  • 100G - AMPATH - Internet2 - Primary

  • Crown Castle Dark Fiber - Shortest Path

Ticket ID: T00000359

Started: May 10, 2023, 4:02 p.m.

Ended: May 11, 2023, 12:18 a.m.


The Crown Castle Fibers between Miami and Boca Raton are currently down. Updates will be provided as they come.


Ticket Logs

Service status: Outage

Action date: May 10, 2023, 5:35 p.m.


Constructions crews damaged a fiber and are in the process of pulling cable slack. Updates will be provided at a later time.

Service status: Outage

Action date: May 10, 2023, 9:17 p.m.


The fiber teams have arrived onsite to a fiber cut and are investigating to begin work. No ETR as of yet.

Service status: No Issues

Action date: May 11, 2023, 12:18 a.m.


The provider completed all splice and repair work. The services are up and back to their primary paths. No further outages are expected.