Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - MIA - SJU

Ticket ID: T00000363

Started: June 16, 2023, 12:06 p.m.

Ended: June 17, 2023, 8:19 a.m.

Description:

The listed asset is currently suffering an outage. Our provider has been contacted and no RFO or ETR is given as of yet. WIll update as details come.

Notes:


Ticket Logs


Service status: Outage

Action date: June 16, 2023, 3:25 p.m.

Notes:

The listed asset is currently suffering a fiber cut in Jacksonville. Teams are en route. No ETR as of yet.

Service status: Outage

Action date: June 16, 2023, 4:31 p.m.

Notes:

The fiber teams are still en route to the cut and will begin work soon. ETR is 20:45 ET. 

Service status: No Issues

Action date: June 17, 2023, 8:19 a.m.

Notes:

The listed asset has now been properly spliced. The service is up and stable. Monitoring will be done in the coming days.