Domains affected:
AmLight - UPR
ANSP
ESNet
FLR
Internet2
RedCLARA
Reuna
RNP
Vera Rubin Observatory
Services affected:
Sub-services affected:
100G - SAO - FTZ
100G - SCL - SAO
Ticket ID: T00000382
Started: Sept. 11, 2023, 3:28 a.m.
Ended: Oct. 11, 2023, 12:49 a.m.
Description:
The listed asset is currently suffering an outage. The provider has been contacted and updates are awaiting.
Notes:
Ticket Logs
Service status: Outage
Action date: Sept. 11, 2023, 9:39 a.m.
Notes:
The provider stated a power issue in Fortaleza occured, and a configuration change is ongoing on the subsea segment. Updates will be provided as they come. No ETR as of yet.
Service status: Outage
Action date: Sept. 12, 2023, 4:38 a.m.
Notes:
The listed asset is currently still suffering an outage. A ship 300km from sea will be necessary to help repair the regeneration of the link. No ETR as of yet.
Service status: Outage
Action date: Sept. 12, 2023, 11:56 a.m.
Notes:
The listed asset is currently suffering an outage due to a fiber cut. After the power regeneration issue was fixed, a fiber cut in the subsea segment was identified and is being worked on. No ETR as of yet.
Service status: Outage
Action date: Sept. 13, 2023, 9:05 a.m.
Notes:
Provider team is still coordinating work on the submarine cable. No ETR is given as of yet.
Service status: Outage
Action date: Sept. 25, 2023, 11:10 a.m.
Notes:
Provider has informed the cable splicing ship has began it's journey from Venezuela to the outage location 200km outside of Rio De Janeiro. ETR is October 21st, 2023.
Service status: Outage
Action date: Oct. 11, 2023, 2 p.m.
Notes:
The listed asset is undergoing work now, and instability is present. ETR is still October 21st, 2023.
Service status: No Issues
Action date: Oct. 11, 2023, 12:49 a.m.
Notes:
Closed