Ticket Description

Domains affected:

  • AmLight - UPR

  • RedCLARA

  • Reuna

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • Crown Castle Dark Fiber - Shortest Path

Ticket ID: T00000039

Started: June 8, 2020, 9:34 a.m.

Ended: June 8, 2020, 9:32 p.m.

Description:

A fiber cut between Miami and Boca Raton is impacting the connection between Miami and São Paulo and Miami to South Africa.

The dark fiber operator is working on the issue. No ETR was provided. 

Notes:


Ticket Logs


Service status: In Process

Action date: June 8, 2020, 1:47 p.m.

Notes:

The operator informed that a new fiber is already in the field to replace the damaged one. No ETR was provided. 

Service status: In Process

Action date: June 8, 2020, 3:37 p.m.

Notes:

Estimate Time To Recover is now 8:30 PM EST.

Service status: No Issues

Action date: June 8, 2020, 9:32 p.m.

Notes:

Service restored by Crown Castle at 9:32 PM ET.