Domains affected:
AmLight - UPR
ESNet
RedCLARA
Reuna
Vera Rubin Observatory
Services affected:
Sub-services affected:
200G - FTZ - BCT
200G - SAO - BCT
Ticket ID: T00000515
Started: April 17, 2026, 1:27 p.m.
Ended: None
Description:
UPDATE (2026-04-17 15:13:55 UTC): The provider has identified a fiber cut in São Paulo and is working to restore services as soon as possible.
Our provider is experiencing an outage between Boca Raton, FL -> Fortaleza, Brazil -> Sao Paulo, Brazil. Engineers are currently investigating and no ETR has been provided. Updates will be posted as they are received.
Start: April 17th 2026 13:27 UTC
End: Ongoing
Notes:
Ticket Logs