Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 200G - BCT - ATL

Ticket ID: T00000520

Started: April 22, 2026, 1:47 p.m.

Ended: April 27, 2026, 10:50 p.m.

Description:

UPDATE #4 (4/27/26 14:35 UTC): Replacement equipment is en route and repairs are expected to be completed by 4/28/26 02:00 UTC.
UPDATE #3 (4/24/26 19:00 UTC): The shipment for the replacement cards have been delayed and repairs are now expected on Saturday, April 25th.
UPDATE #2 (4/23/26 00:38 UTC): Technicians have discovered a faulty chassis and are awaiting shipment for a replacement to be installed on Friday, April 24th.
UPDATE (4/22/26 19:30 UTC): Technicians are on-site and working to clean, change fan filters, and reseat equipment.
More updates will be provided as they are received.

Start: April 22nd 2026 13:47 UTC

End: April 27th 2026 22:50 UTC

Notes:


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