Ticket Description

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - SCL - SAO

Ticket ID: T00000096

Started: Nov. 11, 2020, 7:27 a.m.

Ended: Nov. 11, 2020, 1:16 p.m.

Description:

The link between Santiago and São Paulo is down. Our provider was contacted. The services were switched to the backup path.

Notes:

Go to services status page

Ticket Logs

Service status: No Issues

Action date: Nov. 11, 2020, 1:16 p.m.

Notes:

The link between Santiago and São Paulo is up and stable. Our provider informed the reason for the outage was a fiber cut in Argentina. The services were switched back to the primary path.