Service Status History

Business Service: Internet Access

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11-16-2021 12:00 a.m.

11-16-2021 06:00 a.m.

Started: 11-16-2021 12:00 a.m.

Ended: 11-16-2021 06:00 a.m.

LUMEN engineers need to perform maintenance. 

08-27-2021 10:00 p.m.

08-28-2021 01:00 a.m.

Started: 08-27-2021 10:00 p.m.

Ended: 08-28-2021 01:00 a.m.

The AmLight engineers will deploy the RPKI validation on the border routers. No outages are expected, although some internet routes could have their local preference lowered if the validation finds out that it is an invalid route. 

08-03-2021 11:23 a.m.

08-03-2021 12:06 p.m.

Started: 08-03-2021 11:23 a.m.

Ended: 08-03-2021 12:06 p.m.

The listed asset is unavailable, and suffering a major outage. We are moving services to backup links. LANautilus Engineers have been contacted. Updates will be provided when they are available.

08-03-2021 11:23 a.m.

08-03-2021 12:06 p.m.

Started: 08-03-2021 11:23 a.m.

Ended: 08-03-2021 12:06 p.m.

The listed asset is unavailable, and suffering a major outage. We are moving services to backup links. LANautilus Engineers have been contacted. Updates will be provided when they are available.

08-03-2021 11:23 a.m.

08-03-2021 12:06 p.m.

Started: 08-03-2021 11:23 a.m.

Ended: 08-03-2021 12:06 p.m.

The listed asset is unavailable, and suffering a major outage. We are moving services to backup links. LANautilus Engineers have been contacted. Updates will be provided when they are available.

08-03-2021 11:23 a.m.

08-03-2021 12:06 p.m.

Started: 08-03-2021 11:23 a.m.

Ended: 08-03-2021 12:06 p.m.

The listed asset is unavailable, and suffering a major outage. We are moving services to backup links. LANautilus Engineers have been contacted. Updates will be provided when they are available.

08-05-2021 10:00 p.m.

08-06-2021 06:00 a.m.

Started: 08-05-2021 10:00 p.m.

Ended: 08-06-2021 06:00 a.m.

   Our provider will be working on a scheduled maintenance.

08-04-2021 10:00 p.m.

08-05-2021 06:00 a.m.

Started: 08-04-2021 10:00 p.m.

Ended: 08-05-2021 06:00 a.m.

Our providers will be working on the listed link for a maintenance.

08-03-2021 10:00 p.m.

08-04-2021 06:00 a.m.

Started: 08-03-2021 10:00 p.m.

Ended: 08-04-2021 06:00 a.m.

Our providers will be working on the listed link for a maintenance.

08-05-2021 10:00 p.m.

08-06-2021 06:00 a.m.

Started: 08-05-2021 10:00 p.m.

Ended: 08-06-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

08-04-2021 10:00 p.m.

08-05-2021 06:00 a.m.

Started: 08-04-2021 10:00 p.m.

Ended: 08-05-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

08-03-2021 10:00 p.m.

08-04-2021 06:00 a.m.

Started: 08-03-2021 10:00 p.m.

Ended: 08-04-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

08-02-2021 10:00 p.m.

08-03-2021 06:00 a.m.

Started: 08-02-2021 10:00 p.m.

Ended: 08-03-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

07-29-2021 09:51 a.m.

07-29-2021 09:52 a.m.

Started: 07-29-2021 09:51 a.m.

Ended: 07-29-2021 09:52 a.m.

The listed link was suffering a brief outage. Will update with more details as received.

07-29-2021 02:00 a.m.

07-29-2021 05:00 a.m.

Started: 07-29-2021 02:00 a.m.

Ended: 07-29-2021 05:00 a.m.

NTT will be performing non-impacting maintenance work. This is a cautionary notice. No impact on Internet services is expected.

Original Ticket-ID: GIN-CHG0038894

07-15-2021 10:30 a.m.

07-15-2021 10:30 a.m.

Started: 07-15-2021 10:30 a.m.

Ended: 07-15-2021 10:30 a.m.

A brief outage in the link has occured. Further updates will be provided.

07-20-2021 12:00 a.m.

07-20-2021 06:00 a.m.

Started: 07-20-2021 12:00 a.m.

Ended: 07-20-2021 06:00 a.m.

Our provider is reserving a maintenance window to replace fiber optics. Affected service may include the link in this ticket.

07-15-2021 12:00 a.m.

07-15-2021 06:00 a.m.

Started: 07-15-2021 12:00 a.m.

Ended: 07-15-2021 06:00 a.m.

The asset listed will be unavailable during the maintenance window. 

07-14-2021 12:00 a.m.

07-14-2021 06:00 a.m.

Started: 07-14-2021 12:00 a.m.

Ended: 07-14-2021 06:00 a.m.

The asset listed will be unavailable during the maintenance window. 

07-07-2021 09:04 a.m.

07-07-2021 12:33 p.m.

Started: 07-07-2021 09:04 a.m.

Ended: 07-07-2021 12:33 p.m.

The listed is currently unavailable. Engineers have been dispatched and updates will be provided.

06-23-2021 07:00 a.m.

06-23-2021 08:00 a.m.

Started: 06-23-2021 07:00 a.m.

Ended: 06-23-2021 08:00 a.m.

Our provider is scheduling a maintenance in order to identify and fix attenuation. 

06-22-2021 07:00 a.m.

06-22-2021 08:00 a.m.

Started: 06-22-2021 07:00 a.m.

Ended: 06-22-2021 08:00 a.m.

Our provider is scheduling a maintenance in order to identify and fix attenuation. 

06-21-2021 11:00 p.m.

06-22-2021 07:00 a.m.

Started: 06-21-2021 11:00 p.m.

Ended: 06-22-2021 07:00 a.m.

Our provider needs to replace some equipment and optimize submarine channels.

06-24-2021 11:00 p.m.

06-25-2021 07:00 a.m.

Started: 06-24-2021 11:00 p.m.

Ended: 06-25-2021 07:00 a.m.

Our provider needs to replace some equipment and optimize submarine channels.

06-23-2021 11:00 p.m.

06-24-2021 07:00 a.m.

Started: 06-23-2021 11:00 p.m.

Ended: 06-24-2021 07:00 a.m.

Our provider needs to replace some equipment and optimize submarine channels.

06-22-2021 11:00 p.m.

06-23-2021 07:00 a.m.

Started: 06-22-2021 11:00 p.m.

Ended: 06-23-2021 07:00 a.m.

Our provider needs to replace some equipment and optimize submarine channels.

06-24-2021 11:00 p.m.

06-25-2021 07:00 a.m.

Started: 06-24-2021 11:00 p.m.

Ended: 06-25-2021 07:00 a.m.

Our provider needs to replace some equipment and optimize submarine channels.

06-22-2021 11:00 p.m.

06-23-2021 07:00 a.m.

Started: 06-22-2021 11:00 p.m.

Ended: 06-23-2021 07:00 a.m.

Our provider needs to replace some equipment and optimize submarine channels.

06-17-2021 12:00 a.m.

06-17-2021 02:00 a.m.

Started: 06-17-2021 12:00 a.m.

Ended: 06-17-2021 02:00 a.m.

Our provider needs to complete an emergency maintenance that requires replacing failed hardware. 

06-08-2021 06:24 p.m.

06-09-2021 08:44 a.m.

Started: 06-08-2021 06:24 p.m.

Ended: 06-09-2021 08:44 a.m.

The listed service is currently unavailable.Our provider has sent engineers to investigate the issue. The reason for outage will be provided in later updates.

06-02-2021 06:49 a.m.

06-03-2021 09:59 a.m.

Started: 06-02-2021 06:49 a.m.

Ended: 06-03-2021 09:59 a.m.

The listed asset is unavailable following a outage. The reason for the outage is being investigated. Updates will be provided as they are received.

04-22-2021 11:00 a.m.

04-22-2021 01:00 p.m.

Started: 04-22-2021 11:00 a.m.

Ended: 04-22-2021 01:00 p.m.

The affected listed below will be unavailable as the FLR Engineers performs emergency maintenance to swap an optical line card in Melbourne Florida. An outage of 30 minutes is expected but the entire maintenance window is reserved.

04-19-2021 10:00 p.m.

04-20-2021 12:00 a.m.

Started: 04-19-2021 10:00 p.m.

Ended: 04-20-2021 12:00 a.m.

AMPATH Engineers will perform improvements in our BGP configuration to enhance security on peers' establishment. During the maintenance window, peers may experience brief downtime. 
The entire maintenance window is reserved. 

04-20-2021 03:00 a.m.

04-20-2021 08:00 a.m.

Started: 04-20-2021 03:00 a.m.

Ended: 04-20-2021 08:00 a.m.

A scheduled work will be carried out in Colombia, to replace damaged card

04-19-2021 03:00 a.m.

04-19-2021 08:00 a.m.

Started: 04-19-2021 03:00 a.m.

Ended: 04-19-2021 08:00 a.m.

A scheduled work will be carried out in Colombia, to replace damaged card

04-15-2021 11:00 p.m.

04-16-2021 04:00 a.m.

Started: 04-15-2021 11:00 p.m.

Ended: 04-16-2021 04:00 a.m.

Work is required to investigate and resolve high span losses on core network section which is currently erroring, to ensure the continued integrity of the network.

04-13-2021 12:00 a.m.

04-13-2021 06:00 a.m.

Started: 04-13-2021 12:00 a.m.

Ended: 04-13-2021 06:00 a.m.

Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network.

04-01-2021 09:00 p.m.

04-01-2021 10:00 p.m.

Started: 04-01-2021 09:00 p.m.

Ended: 04-01-2021 10:00 p.m.

The FLR 100Gb link will be unavailable while AMPATH Engineers perform a maintenance. AMPATH Engineers will perform the migration of the FLR 100Gb link to a new switch. Due to the redundancy in place, no outages are expected.

04-01-2021 12:00 a.m.

04-01-2021 02:00 a.m.

Started: 04-01-2021 12:00 a.m.

Ended: 04-01-2021 02:00 a.m.

A new SDN switch will be installed in the AmLight/AMPATH switch fabric to enhance the monitoring capability by adding support to In-band Network Telemetry. During the MW, the link between Miami and Jacksonville (East) will be migrated to this new switch. Due to the redundancy in place, no outages are expected.

04-07-2021 10:00 p.m.

04-08-2021 06:00 a.m.

Started: 04-07-2021 10:00 p.m.

Ended: 04-08-2021 06:00 a.m.

LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.

04-06-2021 10:00 p.m.

04-07-2021 06:00 a.m.

Started: 04-06-2021 10:00 p.m.

Ended: 04-07-2021 06:00 a.m.

LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.

04-05-2021 10:00 p.m.

04-06-2021 06:00 a.m.

Started: 04-05-2021 10:00 p.m.

Ended: 04-06-2021 06:00 a.m.

LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.

03-31-2021 10:00 p.m.

04-01-2021 06:00 a.m.

Started: 03-31-2021 10:00 p.m.

Ended: 04-01-2021 06:00 a.m.

LANautilus engineers have scheuled a maintenace to work on submarine channel optimization and equalization.

03-30-2021 10:00 p.m.

03-31-2021 06:00 a.m.

Started: 03-30-2021 10:00 p.m.

Ended: 03-31-2021 06:00 a.m.

LANautilus engineers have scheuled a maintenace to work on submarine channel optimization and equalization.

03-29-2021 10:00 p.m.

03-30-2021 06:00 a.m.

Started: 03-29-2021 10:00 p.m.

Ended: 03-30-2021 06:00 a.m.

LANautilus engineers have scheduled a maintenance regarding submarine channel optimization. 

03-23-2021 03:00 a.m.

03-23-2021 08:00 a.m.

Started: 03-23-2021 03:00 a.m.

Ended: 03-23-2021 08:00 a.m.

A scheduled work will be carried out in Colombia, to replace damaged card.

03-22-2021 03:00 a.m.

03-22-2021 08:00 a.m.

Started: 03-22-2021 03:00 a.m.

Ended: 03-22-2021 08:00 a.m.

A scheduled work will be carried out in Colombia to replace a damaged card. 

03-11-2021 09:55 a.m.

03-11-2021 09:56 a.m.

Started: 03-11-2021 09:55 a.m.

Ended: 03-11-2021 09:56 a.m.

A link flap occured that resulted in a BFD session flap. The issue is now resolved.

03-09-2021 12:33 p.m.

03-10-2021 01:59 a.m.

Started: 03-09-2021 12:33 p.m.

Ended: 03-10-2021 01:59 a.m.

The listed asset is unavailable. FIU Engineers have been contacted. Updates will be provided when they are available.

03-16-2021 08:00 p.m.

03-17-2021 03:00 a.m.

Started: 03-16-2021 08:00 p.m.

Ended: 03-17-2021 03:00 a.m.

ESnet staff will be upgrading the operating system on a router.
The maintenance should take less than 30 minutes during which there may be brief interruptions of traffic
transiting that device, including OSCARs circuits. The whole window is reserved.

03-03-2021 10:00 p.m.

03-04-2021 01:00 a.m.

Started: 03-03-2021 10:00 p.m.

Ended: 03-04-2021 01:00 a.m.

Work is required to replace failing hardware on core equipment, which is currently alarming, to ensure the continued integrity of the network

02-23-2021 11:00 p.m.

02-24-2021 01:00 a.m.

Started: 02-23-2021 11:00 p.m.

Ended: 02-24-2021 01:00 a.m.

The listed circuit will be unavailable while FLR Engineers test fiber between Titusville and Melbourne

02-13-2021 04:00 a.m.

02-13-2021 09:00 a.m.

Started: 02-13-2021 04:00 a.m.

Ended: 02-13-2021 09:00 a.m.

An emergency work will be carried out in Panama, for OTDR measurements in the segment

02-14-2021 04:00 a.m.

02-14-2021 09:00 a.m.

Started: 02-14-2021 04:00 a.m.

Ended: 02-14-2021 09:00 a.m.

An emergency work will be carried out in Panama, for OTDR measurements in the segment

02-02-2021 07:29 a.m.

02-05-2021 09:08 a.m.

Started: 02-02-2021 07:29 a.m.

Ended: 02-05-2021 09:08 a.m.

The listed asset is unavailable. LANautilus Engineers have been contacted. Updates will be provided when they are available.

02-01-2021 10:00 p.m.

02-02-2021 12:59 a.m.

Started: 02-01-2021 10:00 p.m.

Ended: 02-02-2021 12:59 a.m.

The Equinix team will perform maintenance on their routers. Some BGP sessions will be down during this activity. The backup sessions will be up and we don't expect any impact on Internet access.

01-25-2021 10:00 p.m.

01-26-2021 12:59 a.m.

Started: 01-25-2021 10:00 p.m.

Ended: 01-26-2021 12:59 a.m.

The Equinix team will perform maintenance on their routers. Some BGP sessions will be down during this activity. The backup sessions will be up and we don't expect any impact on Internet access.

01-13-2021 12:00 a.m.

01-13-2021 06:00 a.m.

Started: 01-13-2021 12:00 a.m.

Ended: 01-13-2021 06:00 a.m.

Vendors will be performing a scheduled fiber maintenance. Outages are expected.

12-15-2020 06:52 a.m.

12-15-2020 05:13 p.m.

Started: 12-15-2020 06:52 a.m.

Ended: 12-15-2020 05:13 p.m.

The listed asset is currently unavailable. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received

12-14-2020 11:00 p.m.

12-15-2020 03:00 a.m.

Started: 12-14-2020 11:00 p.m.

Ended: 12-15-2020 03:00 a.m.

FLR Engineers will be upgrading the Perry, Chiefland and Brooksville, FL optical in-line amplifier sites with a new optical ILA chassis and associated linecards. The following services will be impacted: AtlanticWave 100G wave Miami to Jacksonville, secondary path. Due to the redundancy in place, no outage is expected.

11-23-2020 06:00 p.m.

11-24-2020 10:00 a.m.

Started: 11-23-2020 06:00 p.m.

Ended: 11-24-2020 10:00 a.m.

Fiber provider Lumen will be working with the FLR NOC to investigate high span loss on the Tampa to Miami backbone segment between Deem City/South Bay and Moore Haven/Goodno. Outages may occur.

11-19-2020 10:00 p.m.

11-20-2020 02:00 a.m.

Started: 11-19-2020 10:00 p.m.

Ended: 11-20-2020 02:00 a.m.

The Ampath team will execute a maintenance window at Miami to migrate our switches' management subnet to the FW.

Although the entire window is reserved, we didn’t expect an extended downtime during the migration.

11-13-2020 10:00 p.m.

11-14-2020 02:00 a.m.

Started: 11-13-2020 10:00 p.m.

Ended: 11-14-2020 02:00 a.m.

The Ampath team will execute a maintenance window at Miami to migrate all flows from the trunk between SW01 and SW02 to the trunk between SW04 and SW05. 

Although the entire window is reserved, we didn’t expect an extended downtime during the migration.

11-19-2020 05:00 p.m.

11-20-2020 08:00 p.m.

Started: 11-19-2020 05:00 p.m.

Ended: 11-20-2020 08:00 p.m.

The Equinix team will perform maintenance on their routers. Some BGP sessions will be down during this activity. The backup sessions will be up and we don't expect any impact on Internet access.

11-17-2020 08:00 p.m.

11-18-2020 01:00 a.m.

Started: 11-17-2020 08:00 p.m.

Ended: 11-18-2020 01:00 a.m.

The Equinix team will perform maintenance on their routers. Some BGP sessions will be down during this activity. The backup sessions will be up and we don't expect any impact on Internet access.

09-23-2020 08:00 p.m.

09-24-2020 04:00 a.m.

Started: 09-23-2020 08:00 p.m.

Ended: 09-24-2020 04:00 a.m.

The Equinix team will perform maintenance on their routers. Some BGP sessions will be down during this activity. The backup sessions will be up and we don't expect any impact on Internet access.

09-16-2020 08:00 p.m.

09-17-2020 04:00 a.m.

Started: 09-16-2020 08:00 p.m.

Ended: 09-17-2020 04:00 a.m.

The Equinix team will perform maintenance on their routers. Some BGP sessions will be down during this activity. The backup sessions will be up and we don't expect any impact on Internet access.

08-15-2020 10:00 p.m.

08-16-2020 04:00 a.m.

Started: 08-15-2020 10:00 p.m.

Ended: 08-16-2020 04:00 a.m.

AmLight team will execute a Maintenance Window for the MX204 RT05 Commissioning Phase 2 – Migrate Connectors.

BGP flaps are expected during the activity. 

Although the entire window is reserved, we didn’t expect an extended downtime during the migration.

06-26-2020 11:00 p.m.

06-27-2020 03:00 a.m.

Started: 06-26-2020 11:00 p.m.

Ended: 06-27-2020 03:00 a.m.

The AmLight network team is working to improve the network with more capacity, resilance and better power consumption and has scheduled a maintenance window (MW). During the MW, AmLight network team will migrate the some BGP sessions to a new router, specially the following users: TENET, Anycast, UPR, UWI, B-Root, UVI, RedClara, FLR, NWS, AURA, QRADAR, CENIT, CANARIE, ESNET, STRI, ALMA, Internet2, REUNA/JAPAN, RNP, RouteViews. For those users who will have the BGP session migrated, there will be a BGP flap during the maintenance. However, due to the redundancy in place at AMPATH and AmLight, users won’t be impacted. More information will be provided as soons as the maintanence is completed.

Original Ticket-ID: CHG0043329

06-19-2020 11:00 p.m.

06-20-2020 02:00 a.m.

Started: 06-19-2020 11:00 p.m.

Ended: 06-20-2020 02:00 a.m.

The AmLight network team is working to improve the network with more capacity, resilance and better power consumption and has scheduled a maintenance window (MW). During the MW, AmLight network team will migrate the BGP sessions of FL-IX and Seabone to another router. Due to the redundancy in place at AMPATH and AmLight, users won’t be impacted. More information will be provided as soons as the maintanence is completed.

Original Ticket-ID: CHG004322

06-13-2020 12:00 a.m.

06-13-2020 03:00 a.m.

Started: 06-13-2020 12:00 a.m.

Ended: 06-13-2020 03:00 a.m.

The AmLight network team is working to improve the network with more capacity, resilance and better power consumption and has scheduled a maintenance window (MW). During the MW, AmLight network team will migrate the BGP sessions of FIU and ANSP to another router. Due to the redundancy in place at AMPATH and AmLight, users won’t be impacted. More information will be provided as soons as the maintanence is completed.

Original Ticket-ID: CHG0043156

06-02-2020 11:00 p.m.

06-03-2020 02:00 a.m.

Started: 06-02-2020 11:00 p.m.

Ended: 06-03-2020 02:00 a.m.

The AmLight network team is working to improve the network with more capacity, resilance and better power consumption and has scheduled a maintenance window (MW). During the MW, AmLight network team will migrate internal services to another router. Due to the redundancy in place at AMPATH and AmLight, users won’t be impacted. More information will be provided as soons as the maintanence is completed.

Original Ticket-ID: CHG0043031

05-29-2020 11:00 p.m.

05-30-2020 02:00 a.m.

Started: 05-29-2020 11:00 p.m.

Ended: 05-30-2020 02:00 a.m.

The AmLight network team is working to improve the network with more capacity, resilance and better power consumption and has scheduled a maintenance. Due to the redundancy in place at AMPATH and AmLight, users won’t be impacted. More information will be provided as soons as the maintanence is completed.

Original Ticket-ID: CHG0042974