Ticket Description

Viewing Service: Chile <--> Brazil

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected: Clear Filters

Sub-services affected:

  • 100G - SCL - SAO

Ticket ID: T00000106

Started: Nov. 26, 2020, 7:58 a.m.

Ended: Nov. 26, 2020, 8:08 a.m.

Description:

The link between Santiago and São Paulo is down. Our provider was contacted. The reason for the outage was a hardware failure on their side. The services were switched to the backup path.

Notes:

Go to services status page

Ticket Logs

Service status: No Issues

Action date: Nov. 26, 2020, 8:08 a.m.

Notes:

The link is up and stable. The reason for the outage was a card failure. The card was restarted and recovered. The services were switched to the primary path. No further outages are expected.