Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • RedCLARA

  • Reuna

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - SAO - FTZ

  • 200G - SAO - BCT

Ticket ID: T00000107

Started: Dec. 1, 2020, 9:41 a.m.

Ended: Dec. 1, 2020, 9:54 a.m.


The link between Miami and São Paulo and the link between Fortaleza and São Paulo went down for a couple of minutes. The services were switches to the other side of the ring.


Ticket Logs

Service status: No Issues

Action date: Dec. 1, 2020, 9:54 a.m.


The links are up and stable. Our provider was contacted but the reason for the outage was not informed yet. The services were switched back to the primary path.