Ticket Description

Viewing Service: Chile <--> Brazil

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected: Clear Filters

Sub-services affected:

  • 100G - SCL - SAO

Ticket ID: T00000181

Started: May 25, 2021, 7:50 p.m.

Ended: May 31, 2021, 7:52 a.m.

Description:

The 100G link between Santiago and São Paulo is down. The services were switched to their backup path. 

Our provider informed us the outage was caused due to hardware failure in their environment in Santos/Brazil.

Notes:

Go to services status page

Ticket Logs

Service status: No Issues

Action date: May 31, 2021, 7:52 a.m.

Notes:

The 100G link between Santiago and São Paulo is up and stable. The services were switched to their primary path. 

Our provider replaced a failure card and recovered a blocked port. No further outages are expected.