Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • FLR

  • Internet2

  • NCSA

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - SJU - PTY

Ticket ID: T00000311

Started: July 6, 2022, 1:38 a.m.

Ended: July 9, 2022, 12:10 p.m.


The listed asset is currently having availability issues. Backup services are being utilized. Updates will be provided as they come.


Ticket Logs

Service status: Outage

Action date: July 6, 2022, 1:47 a.m.


Listed asset is currently affected by a fiber event in Cartagena, Colombia.

Service status: Outage

Action date: July 7, 2022, 12:33 p.m.


Listed asset is still suffering an outage. Our provider has been contacted and field staff are en-route to Panama to investigate. Updates will be provided.

Service status: Outage

Action date: July 8, 2022, 10:35 a.m.


Our provider has placed the asset outage on high priority, and have sent technicians to a transocean datacenter to investigate the fibers. No ETR as of yet.

Service status: No Issues

Action date: July 9, 2022, 12:10 p.m.


The provider had technicians on-site to resolve the issue. All main services are back up.