Viewing Service: Chile <--> Puerto Rico
Domains affected:
AmLight - UPR
ESNet
FLR
Internet2
NCSA
RedCLARA
Vera Rubin Observatory
Services affected: Clear Filters
Sub-services affected:
100G - SJU - PTY
Ticket ID: T00000311
Started: July 6, 2022, 1:38 a.m.
Ended: July 9, 2022, 12:10 p.m.
Description:
The listed asset is currently having availability issues. Backup services are being utilized. Updates will be provided as they come.
Notes:
Ticket Logs
Service status: Outage
Action date: July 6, 2022, 1:47 a.m.
Notes:
Listed asset is currently affected by a fiber event in Cartagena, Colombia.
Service status: Outage
Action date: July 7, 2022, 12:33 p.m.
Notes:
Listed asset is still suffering an outage. Our provider has been contacted and field staff are en-route to Panama to investigate. Updates will be provided.
Service status: Outage
Action date: July 8, 2022, 10:35 a.m.
Notes:
Our provider has placed the asset outage on high priority, and have sent technicians to a transocean datacenter to investigate the fibers. No ETR as of yet.
Service status: No Issues
Action date: July 9, 2022, 12:10 p.m.
Notes:
The provider had technicians on-site to resolve the issue. All main services are back up.