Ticket Description

Viewing Service: Chile <--> Brazil

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • NCSA

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected: Clear Filters

Sub-services affected:

  • 100G - AMPATH - Internet2 - Backup

  • 100G - SCL - PTY

  • 100G - SCL - SAO

  • 100G - SJU - PTY

  • Academic Access

Ticket ID: T00000317

Started: July 19, 2022, 6 a.m.

Ended: July 19, 2022, 2:30 p.m.

Description:

The 100G backup link between Miami and Jacksonville is down. Our provider was contacted. A planned maintenance window was supposed to finish at 6 am EST, but we continue to see our link down. This ticket will be updated as soon as we get more information from our provider. 

The services are up and using the primary path. 

Notes:


Ticket Logs


Service status: Outage

Action date: July 19, 2022, 10:28 a.m.

Notes:

Our provider is still dealing with the ongoing outage. No ETR as of yet.

Service status: Outage

Action date: July 19, 2022, 1:22 p.m.

Notes:

Our provider has technicians on both ends of the outage and are now investigating. No ETR as of yet. Updates will be provided as they come.

Service status: No Issues

Action date: July 19, 2022, 2:30 p.m.

Notes:

Our provider has repaired the fiber and all services are back online.