Ticket Description

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - SCL - SAO

Ticket ID: T00000345

Started: Feb. 1, 2023, 10:22 p.m.

Ended: Feb. 3, 2023, 7:12 a.m.


An ongoing outage is affecting the listed asset due to a hardware failure. No ETR is given at this time.


Ticket Logs

Service status: Outage

Action date: Feb. 2, 2023, 11:59 a.m.


The ouutage is still ongoing. Provider has prepared to ship the replacement hardware. Official RFO is that a storm caused a water leak, leaking water into the device chassis. No ETR is determined as of yet.

Service status: Outage

Action date: Feb. 2, 2023, 3:06 p.m.


Our providers have informed us that the trucks are arriving now to pick up the equipment. Once they arrive onsite at the affected area, work will begin to replace the damaged hardware. No official ETR is given yet.

Service status: No Issues

Action date: Feb. 3, 2023, 7:12 a.m.


The provider has replaced the damaged hardware and the link is up and stable. AMPATH will be monitoring the link.