Viewing Service: Chile <--> Brazil
Domains affected:
AmLight - UPR
ANSP
ESNet
FLR
Internet2
RedCLARA
Reuna
RNP
Vera Rubin Observatory
Services affected: Clear Filters
Sub-services affected:
100G - SCL - SAO
Ticket ID: T00000345
Started: Feb. 1, 2023, 10:22 p.m.
Ended: Feb. 3, 2023, 7:12 a.m.
Description:
An ongoing outage is affecting the listed asset due to a hardware failure. No ETR is given at this time.
Notes:
Ticket Logs
Service status: Outage
Action date: Feb. 2, 2023, 11:59 a.m.
Notes:
The ouutage is still ongoing. Provider has prepared to ship the replacement hardware. Official RFO is that a storm caused a water leak, leaking water into the device chassis. No ETR is determined as of yet.
Service status: Outage
Action date: Feb. 2, 2023, 3:06 p.m.
Notes:
Our providers have informed us that the trucks are arriving now to pick up the equipment. Once they arrive onsite at the affected area, work will begin to replace the damaged hardware. No official ETR is given yet.
Service status: No Issues
Action date: Feb. 3, 2023, 7:12 a.m.
Notes:
The provider has replaced the damaged hardware and the link is up and stable. AMPATH will be monitoring the link.