Ticket Description

Domains affected:

  • AmLight - UPR

  • ANSP

  • ESNet

  • FLR

  • Internet2

  • RedCLARA

  • Reuna

  • RNP

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - SCL - SAO

Ticket ID: T00000364

Started: June 23, 2023, 11:22 a.m.

Ended: June 24, 2023, 5:18 p.m.


The 100G link between Santiago and São Paulo is down. The services with redundancy were switched to their backup paths.

Our provider informed the reason for the outage was a fault in their environment between Chile and Argentina.


Ticket Logs

Service status: No Issues

Action date: June 24, 2023, 5:18 p.m.


A fiber cut between Chile and Argentina caused the outage. The repair work took more time than usual due to floods and landslides. 

The work is finished. No further outages are expected. The services were switched back to their primary paths.