Ticket Description

Viewing Service: Chile <--> Puerto Rico

Domains affected:

  • AmLight - UPR

  • ESNet

  • FLR

  • NCSA

  • RedCLARA

  • Vera Rubin Observatory

Services affected: Clear Filters

Sub-services affected:

  • 100G - SCL - PTY

Ticket ID: T00000409

Started: Nov. 4, 2024, 12:30 p.m.

Ended: Nov. 5, 2024, 6:12 p.m.

Description:

The listed asset is suffering an outage. We are contacting the provider and are awaiting updates.

Notes:


Ticket Logs


Service status: Outage

Action date: Nov. 4, 2024, 2:26 p.m.

Notes:

The provider has noted a fiber event in Leyda, Chile. Exact RFO and ETR are not available yet. Backup services are being utilized.

Service status: No Issues

Action date: Nov. 5, 2024, 6:12 p.m.

Notes:

A fiber cut was found in Chile and was fixed.