Ticket Description

Viewing Service: Chile <--> Internet2

Domains affected:

  • AmLight - UPR

  • ESNet

  • FLR

  • Internet2

  • NCSA

  • RedCLARA

  • Vera Rubin Observatory

Services affected: Clear Filters

Sub-services affected:

  • 100G - MIA - SJU

  • 100G - SJU - PTY

Ticket ID: T00000435

Started: June 30, 2025, 11:15 p.m.

Ended: July 1, 2025, 3:39 p.m.

Description:

Our datacenter provider in San Juan executed a power maintenance that impacted all our devices. This resulted in some VLANs being switched to their backup paths. The VLANs with a unique path went down. 

At 07:10 am EST, the VLANs were recovered. 

Currently, we are running with only the primary power source. The secondary power source is offline. We are working with the datacenter provider to recover the secondary power source as soon as possible. 

Notes:

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Ticket Logs

Service status: No Issues

Action date: July 1, 2025, 3:39 p.m.

Notes:

The secondary power is now restored to the PDUs in the rack, and services are operating normally with redundancy.