Service Status History

Business Service: Chile <--> Puerto Rico

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06-18-2022 10:00 a.m.

06-18-2022 06:00 p.m.

Started: 06-18-2022 10:00 a.m.

Ended: 06-18-2022 06:00 p.m.

The AmLight team is working on installing a new programmable switch in the environment. Backup services will be utilized. 

06-18-2022 10:00 a.m.

06-18-2022 06:00 p.m.

Started: 06-18-2022 10:00 a.m.

Ended: 06-18-2022 06:00 p.m.

The AmLight team is working on installing a new programmable switch in the environment. Backup services will be utilized. 

05-11-2022 10:00 p.m.

05-12-2022 07:00 a.m.

Started: 05-11-2022 10:00 p.m.

Ended: 05-12-2022 07:00 a.m.

Our provider will execute a maintenance window for a hardware replacement on a submarine segment. Work is required to maintain the stability of the network. The links below will be affected. The services with a backup path will be switched to the other side of the ring.

 

100G link between Santiago and Panama City

10G link between Santiago and Miami

05-10-2022 10:00 p.m.

05-11-2022 07:00 a.m.

Started: 05-10-2022 10:00 p.m.

Ended: 05-11-2022 07:00 a.m.

Our provider will execute a maintenance window for a hardware replacement on a submarine segment. Work is required to maintain the stability of the network. The links below will be affected. The services with a backup path will be switched to the other side of the ring.

 

100G link between Santiago and Panama City

10G link between Santiago and Miami

05-09-2022 10:00 p.m.

05-10-2022 07:00 a.m.

Started: 05-09-2022 10:00 p.m.

Ended: 05-10-2022 07:00 a.m.

Our provider will execute a maintenance window for a hardware replacement on a submarine segment. Work is required to maintain the stability of the network. The links below will be affected. The services with a backup path will be switched to the other side of the ring.

 

100G link between Santiago and Panama City

10G link between Santiago and Miami

05-08-2022 10:00 p.m.

05-09-2022 07:00 a.m.

Started: 05-08-2022 10:00 p.m.

Ended: 05-09-2022 07:00 a.m.

Our provider will execute a maintenance window for a hardware replacement on a submarine segment. Work is required to maintain the stability of the network. The links below will be affected. The services with a backup path will be switched to the other side of the ring.

 

100G link between Santiago and Panama City

10G link between Santiago and Miami

05-05-2022 02:31 p.m.

05-06-2022 02:48 a.m.

Started: 05-05-2022 02:31 p.m.

Ended: 05-06-2022 02:48 a.m.

The listed asset is currently suffering an outage. Backup services are being utilized. Engineers have been contacted and updates will be provided as they come.

05-05-2022 12:41 a.m.

05-05-2022 06:35 a.m.

Started: 05-05-2022 12:41 a.m.

Ended: 05-05-2022 06:35 a.m.

The 100G link between Santiago and Panama is down. Our provider was contacted. The services were switched to their backup paths.

04-22-2022 10:00 p.m.

04-23-2022 07:00 a.m.

Started: 04-22-2022 10:00 p.m.

Ended: 04-23-2022 07:00 a.m.

Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.

04-21-2022 10:00 p.m.

04-22-2022 07:00 a.m.

Started: 04-21-2022 10:00 p.m.

Ended: 04-22-2022 07:00 a.m.

Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.

04-20-2022 10:00 p.m.

04-21-2022 07:00 a.m.

Started: 04-20-2022 10:00 p.m.

Ended: 04-21-2022 07:00 a.m.

Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.

04-19-2022 10:00 p.m.

04-20-2022 07:00 a.m.

Started: 04-19-2022 10:00 p.m.

Ended: 04-20-2022 07:00 a.m.

Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.

04-18-2022 10:00 p.m.

04-19-2022 07:00 a.m.

Started: 04-18-2022 10:00 p.m.

Ended: 04-19-2022 07:00 a.m.

Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.

04-07-2022 02:51 p.m.

04-08-2022 02:01 a.m.

Started: 04-07-2022 02:51 p.m.

Ended: 04-08-2022 02:01 a.m.

The FLR optical backbone circuit between Miami and Tampa is down.

Affected services include:
FLRnet Tampa-Miami 100G MPLS backbone
FLRnet Miami flex node to Tampa core node connection
City of Boca Raton secondary FLR connection
University of Miami secondary FLR connection
Ampath secondary FLR connection to TPA
Awave 100G wave Miami to Jacksonville, secondary path
FIU to NWRDC VLAN 2 L2VPN
FL-IX Tampa peering connection

04-07-2022 02:51 p.m.

04-08-2022 02:01 a.m.

Started: 04-07-2022 02:51 p.m.

Ended: 04-08-2022 02:01 a.m.

The FLR optical backbone circuit between Miami and Tampa is down.

Affected services include:
FLRnet Tampa-Miami 100G MPLS backbone
FLRnet Miami flex node to Tampa core node connection
City of Boca Raton secondary FLR connection
University of Miami secondary FLR connection
Ampath secondary FLR connection to TPA
Awave 100G wave Miami to Jacksonville, secondary path
FIU to NWRDC VLAN 2 L2VPN
FL-IX Tampa peering connection

02-02-2022 03:31 p.m.

02-03-2022 09:15 p.m.

Started: 02-02-2022 03:31 p.m.

Ended: 02-03-2022 09:15 p.m.

The listed asset is currently experiencing an outage. The backup links are being used.

02-02-2022 03:31 p.m.

02-03-2022 09:15 p.m.

Started: 02-02-2022 03:31 p.m.

Ended: 02-03-2022 09:15 p.m.

The listed asset is currently experiencing an outage. The backup links are being used.

12-09-2021 12:00 a.m.

01-31-2022 12:00 a.m.

Started: 12-09-2021 12:00 a.m.

Ended: 01-31-2022 12:00 a.m.

AmLight/AMPATH is aware of the Apache Zero-Day Log4j vulnerability, first reported publicly on December 9, 2021, as well as subsequent log4j vulnerabilities. To date, AmLight/AMPATH has observed no Indicators of Compromise (IOC) in either our network infrastructure or supporting systems. AmLight/AMPATH is proactively monitoring, investigating, and responding to threats that may impact the Academic/Commodity network. In addition, we are working closely with our connectors, vendors, and service providers to identify the potential impact and to ensure their organizations have initiated containment, investigations, and mitigation plans addressing this vulnerability and any other potential cyber threat.

12-09-2021 12:00 a.m.

01-31-2022 12:00 a.m.

Started: 12-09-2021 12:00 a.m.

Ended: 01-31-2022 12:00 a.m.

AmLight/AMPATH is aware of the Apache Zero-Day Log4j vulnerability, first reported publicly on December 9, 2021, as well as subsequent log4j vulnerabilities. To date, AmLight/AMPATH has observed no Indicators of Compromise (IOC) in either our network infrastructure or supporting systems. AmLight/AMPATH is proactively monitoring, investigating, and responding to threats that may impact the Academic/Commodity network. In addition, we are working closely with our connectors, vendors, and service providers to identify the potential impact and to ensure their organizations have initiated containment, investigations, and mitigation plans addressing this vulnerability and any other potential cyber threat.

11-15-2021 10:42 a.m.

11-16-2021 03:43 a.m.

Started: 11-15-2021 10:42 a.m.

Ended: 11-16-2021 03:43 a.m.

The listed asset is currently suffering an outage. Backup services are being utilized.

11-16-2021 12:00 a.m.

11-16-2021 06:00 a.m.

Started: 11-16-2021 12:00 a.m.

Ended: 11-16-2021 06:00 a.m.

LUMEN engineers need to perform maintenance. 

11-03-2021 11:50 a.m.

11-04-2021 11:14 a.m.

Started: 11-03-2021 11:50 a.m.

Ended: 11-04-2021 11:14 a.m.

The specified link is currently suffering an outage. Backup services are currently being utilized. Updates will be provided.

11-03-2021 11:50 a.m.

11-04-2021 11:14 a.m.

Started: 11-03-2021 11:50 a.m.

Ended: 11-04-2021 11:14 a.m.

The specified link is currently suffering an outage. Backup services are currently being utilized. Updates will be provided.

11-21-2021 06:00 a.m.

11-21-2021 12:00 p.m.

Started: 11-21-2021 06:00 a.m.

Ended: 11-21-2021 12:00 p.m.

Our provider needs to perform traffic affecting work in order to rectify a fault. Backup services will be utilized.

09-29-2021 10:00 a.m.

09-29-2021 11:00 a.m.

Started: 09-29-2021 10:00 a.m.

Ended: 09-29-2021 11:00 a.m.

Work needs to be completed on the link in order to move the service from a current card to a new one. Backup services will be utilized.

08-03-2021 11:23 a.m.

08-03-2021 12:06 p.m.

Started: 08-03-2021 11:23 a.m.

Ended: 08-03-2021 12:06 p.m.

The listed asset is unavailable, and suffering a major outage. We are moving services to backup links. LANautilus Engineers have been contacted. Updates will be provided when they are available.

08-05-2021 10:00 p.m.

08-06-2021 06:00 a.m.

Started: 08-05-2021 10:00 p.m.

Ended: 08-06-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

08-04-2021 10:00 p.m.

08-05-2021 06:00 a.m.

Started: 08-04-2021 10:00 p.m.

Ended: 08-05-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

08-03-2021 10:00 p.m.

08-04-2021 06:00 a.m.

Started: 08-03-2021 10:00 p.m.

Ended: 08-04-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

08-02-2021 10:00 p.m.

08-03-2021 06:00 a.m.

Started: 08-02-2021 10:00 p.m.

Ended: 08-03-2021 06:00 a.m.

Our provider is currently going to perform hardware replacements in the environment. 

07-16-2021 03:07 a.m.

07-16-2021 03:42 a.m.

Started: 07-16-2021 03:07 a.m.

Ended: 07-16-2021 03:42 a.m.

The 100G link between Santiago and Panama City is down. The services were migrated to the backup path. Our provider was contacted, but no reason for the outage was informed yet.

05-25-2021 12:00 a.m.

05-25-2021 08:00 a.m.

Started: 05-25-2021 12:00 a.m.

Ended: 05-25-2021 08:00 a.m.

Work is required to perform infrastructure maintenance on core equipment.

04-20-2021 03:00 a.m.

04-20-2021 08:00 a.m.

Started: 04-20-2021 03:00 a.m.

Ended: 04-20-2021 08:00 a.m.

A scheduled work will be carried out in Colombia, to replace damaged card

04-19-2021 03:00 a.m.

04-19-2021 08:00 a.m.

Started: 04-19-2021 03:00 a.m.

Ended: 04-19-2021 08:00 a.m.

A scheduled work will be carried out in Colombia, to replace damaged card

04-13-2021 12:00 a.m.

04-13-2021 06:00 a.m.

Started: 04-13-2021 12:00 a.m.

Ended: 04-13-2021 06:00 a.m.

Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network.

04-01-2021 09:00 p.m.

04-01-2021 10:00 p.m.

Started: 04-01-2021 09:00 p.m.

Ended: 04-01-2021 10:00 p.m.

The FLR 100Gb link will be unavailable while AMPATH Engineers perform a maintenance. AMPATH Engineers will perform the migration of the FLR 100Gb link to a new switch. Due to the redundancy in place, no outages are expected.

04-01-2021 09:00 p.m.

04-01-2021 10:00 p.m.

Started: 04-01-2021 09:00 p.m.

Ended: 04-01-2021 10:00 p.m.

The FLR 100Gb link will be unavailable while AMPATH Engineers perform a maintenance. AMPATH Engineers will perform the migration of the FLR 100Gb link to a new switch. Due to the redundancy in place, no outages are expected.

03-30-2021 10:00 p.m.

03-30-2021 10:30 p.m.

Started: 03-30-2021 10:00 p.m.

Ended: 03-30-2021 10:30 p.m.

AmLight/AMPATH network engineers in coordination with UPR network engineers will conduct a maintenance window to improve the redundancy on some of the BGP VLANs for Academic and Commodity transit. Only the redundant BGP sessions with UPR will be impacted, no service disruption is expected.

03-30-2021 10:00 p.m.

03-30-2021 10:30 p.m.

Started: 03-30-2021 10:00 p.m.

Ended: 03-30-2021 10:30 p.m.

AmLight/AMPATH network engineers in coordination with UPR network engineers will conduct a maintenance window to improve the redundancy on some of the BGP VLANs for Academic and Commodity transit. Only the redundant BGP sessions with UPR will be impacted, no service disruption is expected.

03-23-2021 03:00 a.m.

03-23-2021 08:00 a.m.

Started: 03-23-2021 03:00 a.m.

Ended: 03-23-2021 08:00 a.m.

A scheduled work will be carried out in Colombia, to replace damaged card.

03-22-2021 03:00 a.m.

03-22-2021 08:00 a.m.

Started: 03-22-2021 03:00 a.m.

Ended: 03-22-2021 08:00 a.m.

A scheduled work will be carried out in Colombia to replace a damaged card. 

02-13-2021 04:00 a.m.

02-13-2021 09:00 a.m.

Started: 02-13-2021 04:00 a.m.

Ended: 02-13-2021 09:00 a.m.

An emergency work will be carried out in Panama, for OTDR measurements in the segment

02-13-2021 04:00 a.m.

02-13-2021 09:00 a.m.

Started: 02-13-2021 04:00 a.m.

Ended: 02-13-2021 09:00 a.m.

An emergency work will be carried out in Panama, for OTDR measurements in the segment

02-14-2021 04:00 a.m.

02-14-2021 09:00 a.m.

Started: 02-14-2021 04:00 a.m.

Ended: 02-14-2021 09:00 a.m.

An emergency work will be carried out in Panama, for OTDR measurements in the segment

02-14-2021 04:00 a.m.

02-14-2021 09:00 a.m.

Started: 02-14-2021 04:00 a.m.

Ended: 02-14-2021 09:00 a.m.

An emergency work will be carried out in Panama, for OTDR measurements in the segment

10-08-2020 04:50 p.m.

10-08-2020 04:50 p.m.

Started: 10-08-2020 04:50 p.m.

Ended: 10-08-2020 04:50 p.m.

The 100G link between Santiago and Panama flapped briefly. The services were switched to the backup path. 

10-09-2020 10:00 p.m.

10-10-2020 02:00 a.m.

Started: 10-09-2020 10:00 p.m.

Ended: 10-10-2020 02:00 a.m.

AmLight team will execute a Maintenance Window for migrating the VLANs from MIA-MI1-SW02’s eth1/11 (MCT02) to use OpenFlow.

10-09-2020 10:00 p.m.

10-10-2020 02:00 a.m.

Started: 10-09-2020 10:00 p.m.

Ended: 10-10-2020 02:00 a.m.

AmLight team will execute a Maintenance Window for migrating the VLANs from MIA-MI1-SW02’s eth1/11 (MCT02) to use OpenFlow.

09-25-2020 03:09 p.m.

09-25-2020 03:09 p.m.

Started: 09-25-2020 03:09 p.m.

Ended: 09-25-2020 03:09 p.m.

The 100G link between Santiago and Panama flapped. The services were switched to the backup path. 

09-24-2020 02:55 p.m.

09-24-2020 02:57 p.m.

Started: 09-24-2020 02:55 p.m.

Ended: 09-24-2020 02:57 p.m.

The backup link for Academic Access to Internet2 went down for a few minutes. The primary link was stable during this time and no service was impacted. The reason for the outage is pending.

09-30-2020 11:00 p.m.

10-01-2020 05:00 a.m.

Started: 09-30-2020 11:00 p.m.

Ended: 10-01-2020 05:00 a.m.

The LANautilus team will execute a maintenance window that will impact the links below. The services will be switched to the other side of the ring. No impacts are expected.

- 10G link - Santiago x Miami

- 100G link - Parana x Santiago

09-19-2020 06:00 a.m.

09-19-2020 10:00 a.m.

Started: 09-19-2020 06:00 a.m.

Ended: 09-19-2020 10:00 a.m.

The LANautilus team will execute a maintenance window that will impact the links below. The services will be switched to the other side of the ring. No impacts are expected.

- 10G link - Santiago x Miami

- 100G link - Parana x Santiago

09-16-2020 09:32 a.m.

09-16-2020 09:39 a.m.

Started: 09-16-2020 09:32 a.m.

Ended: 09-16-2020 09:39 a.m.

The 100G Monet link between Miami and São Paulo was flapping for a couple of minutes. The provider was contacted but the reason for the outage was not informed yet. All services were switched to the backup path.

09-16-2020 09:32 a.m.

09-16-2020 09:39 a.m.

Started: 09-16-2020 09:32 a.m.

Ended: 09-16-2020 09:39 a.m.

The 100G Monet link between Miami and São Paulo was flapping for a couple of minutes. The provider was contacted but the reason for the outage was not informed yet. All services were switched to the backup path.

08-10-2020 03:23 p.m.

08-10-2020 09:56 p.m.

Started: 08-10-2020 03:23 p.m.

Ended: 08-10-2020 09:56 p.m.

The link between Panamá and Santiago is down. The provider was informed but no estimated time to return was informed yet. All VLANs with backup paths were switched to the other side of the ring.

06-30-2020 01:00 a.m.

06-30-2020 03:00 a.m.

Started: 06-30-2020 01:00 a.m.

Ended: 06-30-2020 03:00 a.m.

The service provider will execute a maintenance window to perform a migration of aerial segments on Balboa, Panama. The link between Santiago and Miami must suffer flaps during the activity. All services with backup path will be automatically switched to it. 

06-12-2020 11:16 a.m.

06-12-2020 07:03 p.m.

Started: 06-12-2020 11:16 a.m.

Ended: 06-12-2020 07:03 p.m.

The 100G connection between Santiago and Panama is down. All services with redundancy were switched to the other side of the ring. No ETR informed yet. 

04-20-2020 05:00 a.m.

04-20-2020 10:00 a.m.

Started: 04-20-2020 05:00 a.m.

Ended: 04-20-2020 10:00 a.m.

Dummy ticket - Multiple flaps affecting the link between San Juan and Parana City. Users will backup services will be redirected