Services Status

Sub-services Impacted:

• 100G - MIA - SJU

• 200G - BCT - ATL

Status: Outage

Current Status Information: Outage

The provider has identified a fiber cut in Jacksonville, FL that is affecting links to both San Juan, PR and Atlanta, GA. Technicians are on-site and repairs are estimated to be completed on January 17th between 2:00-5:00 UTC. Updates will be provided as they become available.

Start: January 16th 2026 16:43 UTC

End: Ongoing

Sub-services Impacted:

• 100G - SCL - SAO

Status: Outage

Current Status Information: Outage

The provider is currently on-site investigating an outage in Argentina that is affecting the link. Hardware failure affecting the link towards Lencinas, Mendoza. Temporary fixes are in place, but a formal maintenance window will be announced soon.

Start: January 13th 2026 18:55 UTC

End: January 14th 2026 21:13 UTC

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• 100G - SCL - SAO

Status: Planned

Action Date: Jan. 21, 2026, 11 a.m.

Current Status Information: In Process

The provider will be conducting urgent and mandatory maintenance in Argentina for a failed card replacement.

Start: January 21st 2026 11:00 UTC

End: January 21st 2026 19:00 UTC

Estimated Duration of Maintenance: 4 Hours

Service Impact: None expected; backup paths are in place.

Sub-services Impacted:

• 100G - FTZ - MIA

Status: Planned

Action Date: Jan. 16, 2026, midnight

Current Status Information: Completed

The provider will be conducting urgent and mandatory maintenance in order to relocate the land cable.

Start: January 16th 2026 05:00 UTC

End: January 16th 2026 15:00 UTC

Estimated Duration of Maintenance: 10 Hours

Service Impact: None expected; backup paths are in place.

A backup window from January 17th 2026 05:00 to January 17th 2026 15:00 UTC is reserved if necessary.

Sub-services Impacted:

• 100G - SAO - FTZ

Status: Planned

Action Date: Jan. 19, 2026, 10 p.m.

Current Status Information: In Process

The provider will be conducting urgent and mandatory maintenance in Brazil to improve network stability and reliability.

Start: January 20th 2026 03:00 UTC

End: January 20th 2026 11:00 UTC

Estimated Duration of Maintenance: 3 Hours

Service Impact: None expected; backup paths are in place.

A backup window from January 21st 2026 03:00 to January 21st 2026 11:00 UTC is reserved if necessary.

Sub-services Impacted:

• MI3 Internal Network

Status: Planned

Action Date: Jan. 15, 2026, 11:30 a.m.

Current Status Information: Completed

Scheduled MW to migrate OOB at MI3.

Date and Time:  January 15th from 11:30am to 12:30pm ET.