Ticket Description

Domains affected:

  • AmLight - UPR

  • ESNet

  • FLR

  • Internet2

  • NCSA

  • RedCLARA

  • Vera Rubin Observatory

Services affected:

Sub-services affected:

  • 100G - MIA - SJU

  • 100G - SCL - PTY

  • 100G - SJU - PTY

  • 10G - SCL - MIA

Ticket ID: T00000336

Started: Oct. 28, 2022, 6:42 a.m.

Ended: Oct. 28, 2022, 1:27 p.m.


The listed asset is unavailable. The provider is currently investigating for an RFO. Backup services will be utilized.


Ticket Logs

Service status: Outage

Action date: Oct. 28, 2022, 9:30 a.m.


The listed provider has informed us a double fiber cut has taken place and this is the RFO. No ETR is provided as of yet. Backup services are being utilized and closely monitored.

Service status: Outage

Action date: Oct. 28, 2022, 9:53 a.m.


A double fiber cut has been identified as the RFO. One fiber cut is caused by a fire, and one is caused by vandalism. Both crews are on their way to assess the damage.

Service status: No Issues

Action date: Oct. 28, 2022, 1:27 p.m.


The provider has noted that the fire department is working on fighting the fire currently on one fiber cut, and a fiber crew is working on repairing the second fiber cut, with an ETR of 18:30 UTC Oct 28 2022.