Ticket Description

Viewing Service: Chile <--> Puerto Rico

Domains affected:

  • AmLight - UPR

  • ESNet

  • FLR

  • NCSA

  • RedCLARA

  • Vera Rubin Observatory

Services affected: Clear Filters

Sub-services affected:

  • 100G - SCL - PTY

Ticket ID: T00000062

Started: Aug. 10, 2020, 3:23 p.m.

Ended: Aug. 10, 2020, 9:56 p.m.

Description:

The link between Panamá and Santiago is down. The provider was informed but no estimated time to return was informed yet. All VLANs with backup paths were switched to the other side of the ring.

Notes:

Go to services status page

Ticket Logs

Service status: No Issues

Action date: Aug. 10, 2020, 9:56 p.m.

Notes:

The reason for the outage was a fiber cut. The issue was solved and the services are stable.