Service Status History

Business Service: Chile <--> Brazil

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07-05-2022 06:00 a.m.

07-05-2022 07:00 a.m.

Started: 07-05-2022 06:00 a.m.

Ended: 07-05-2022 07:00 a.m.

The listed asset will undergo maintenance to clear degradation. Backup services will be utilized.

07-05-2022 06:00 a.m.

07-05-2022 07:00 a.m.

Started: 07-05-2022 06:00 a.m.

Ended: 07-05-2022 07:00 a.m.

The listed asset will undergo a maintenance to clear degradation. Backup services will be utilized.

06-15-2022 10:08 a.m.

06-15-2022 12:07 p.m.

Started: 06-15-2022 10:08 a.m.

Ended: 06-15-2022 12:07 p.m.

The listed asset is currently having an ongoing outage. Backup services are being utilized. Updates will be provided as they come.

06-03-2022 12:38 p.m.

06-03-2022 02:22 p.m.

Started: 06-03-2022 12:38 p.m.

Ended: 06-03-2022 02:22 p.m.

The 100G link between São Paulo and Santiago is unstable. The services were switched to their backup paths. Our provider was contacted.

05-30-2022 07:33 a.m.

05-30-2022 07:34 a.m.

Started: 05-30-2022 07:33 a.m.

Ended: 05-30-2022 07:34 a.m.

The 100G link between Santiago and São Paulo had a flap. The services were switched to the backup path.

05-18-2022 01:02 p.m.

05-18-2022 01:02 p.m.

Started: 05-18-2022 01:02 p.m.

Ended: 05-18-2022 01:02 p.m.

The 100G link between Santiago and São Paulo flapped for some seconds. The services were switched to their backup paths. Our provider was contacted. 

04-27-2022 04:30 a.m.

04-28-2022 02:34 a.m.

Started: 04-27-2022 04:30 a.m.

Ended: 04-28-2022 02:34 a.m.

The 100G link between Santiago and São Paulo went down. Our provider was contacted. The services with a backup path had their paths switched. 

04-07-2022 02:51 p.m.

04-08-2022 02:01 a.m.

Started: 04-07-2022 02:51 p.m.

Ended: 04-08-2022 02:01 a.m.

The FLR optical backbone circuit between Miami and Tampa is down.

Affected services include:
FLRnet Tampa-Miami 100G MPLS backbone
FLRnet Miami flex node to Tampa core node connection
City of Boca Raton secondary FLR connection
University of Miami secondary FLR connection
Ampath secondary FLR connection to TPA
Awave 100G wave Miami to Jacksonville, secondary path
FIU to NWRDC VLAN 2 L2VPN
FL-IX Tampa peering connection

03-30-2022 06:15 a.m.

03-31-2022 06:25 p.m.

Started: 03-30-2022 06:15 a.m.

Ended: 03-31-2022 06:25 p.m.

The listed assets are currently suffering an outage. Backup services are being utilized. Will update when more information is available.

02-10-2022 08:35 a.m.

02-10-2022 01:35 p.m.

Started: 02-10-2022 08:35 a.m.

Ended: 02-10-2022 01:35 p.m.

The 100G between Santiago and São Paulo is down. The services were switched to the backup path. Our provider was contacted. 

02-01-2022 10:44 a.m.

02-02-2022 04:08 a.m.

Started: 02-01-2022 10:44 a.m.

Ended: 02-02-2022 04:08 a.m.

The 100G link between Santiago and São Paulo is down. The services were switched to the backup path. Our provider was already contacted. Updates will be provided when they are available.

01-12-2022 02:26 p.m.

01-12-2022 02:27 p.m.

Started: 01-12-2022 02:26 p.m.

Ended: 01-12-2022 02:27 p.m.

The listed asset is recently suffered a brief outage. Engineers have been contacted.

01-07-2022 02:00 a.m.

01-07-2022 04:00 a.m.

Started: 01-07-2022 02:00 a.m.

Ended: 01-07-2022 04:00 a.m.

The AmLight team will execute a Maintenance Window to migrate the link 100G-SCL-SAO (also known as FIU033) to new equipment at Santiago.

12-09-2021 12:00 a.m.

01-31-2022 12:00 a.m.

Started: 12-09-2021 12:00 a.m.

Ended: 01-31-2022 12:00 a.m.

AmLight/AMPATH is aware of the Apache Zero-Day Log4j vulnerability, first reported publicly on December 9, 2021, as well as subsequent log4j vulnerabilities. To date, AmLight/AMPATH has observed no Indicators of Compromise (IOC) in either our network infrastructure or supporting systems. AmLight/AMPATH is proactively monitoring, investigating, and responding to threats that may impact the Academic/Commodity network. In addition, we are working closely with our connectors, vendors, and service providers to identify the potential impact and to ensure their organizations have initiated containment, investigations, and mitigation plans addressing this vulnerability and any other potential cyber threat.

12-01-2021 11:00 p.m.

12-02-2021 01:00 a.m.

Started: 12-01-2021 11:00 p.m.

Ended: 12-02-2021 01:00 a.m.

Our providers need to perform maintenance to replace faulty hardware. Backup services will be utilized.

11-16-2021 12:00 a.m.

11-16-2021 06:00 a.m.

Started: 11-16-2021 12:00 a.m.

Ended: 11-16-2021 06:00 a.m.

LUMEN engineers need to perform maintenance. 

11-20-2021 08:00 a.m.

11-20-2021 03:00 p.m.

Started: 11-20-2021 08:00 a.m.

Ended: 11-20-2021 03:00 p.m.

Our provider needs to perform infrastructure maintenance. Backup services will be utilized.

11-21-2021 06:00 a.m.

11-21-2021 12:00 p.m.

Started: 11-21-2021 06:00 a.m.

Ended: 11-21-2021 12:00 p.m.

Our provider needs to perform traffic affecting work in order to rectify a fault. Backup services will be utilized.

10-23-2021 09:00 a.m.

10-23-2021 02:00 p.m.

Started: 10-23-2021 09:00 a.m.

Ended: 10-23-2021 02:00 p.m.

Our provider needs to perform infrastructure maintenance on the devices to ensure integrity of the network. Backup services will be utilized.

09-27-2021 02:50 p.m.

09-27-2021 03:50 p.m.

Started: 09-27-2021 02:50 p.m.

Ended: 09-27-2021 03:50 p.m.

Loss of connectivity was detected between Santiago - La Serena. The main link is down. The issue is under investigation. 

 

10-30-2021 12:00 a.m.

10-30-2021 05:00 a.m.

Started: 10-30-2021 12:00 a.m.

Ended: 10-30-2021 05:00 a.m.

An essential network maintenance must take place on the link. Backup services will be used.

08-15-2021 06:00 a.m.

08-15-2021 10:00 a.m.

Started: 08-15-2021 06:00 a.m.

Ended: 08-15-2021 10:00 a.m.

There will be a maintenance to cover cable work. There is no expected service outage.

07-29-2021 09:51 a.m.

07-29-2021 09:52 a.m.

Started: 07-29-2021 09:51 a.m.

Ended: 07-29-2021 09:52 a.m.

The listed link was suffering a brief outage. Will update with more details as received.

07-15-2021 10:30 a.m.

07-15-2021 10:30 a.m.

Started: 07-15-2021 10:30 a.m.

Ended: 07-15-2021 10:30 a.m.

A brief outage in the link has occured. Further updates will be provided.

07-14-2021 06:00 a.m.

07-14-2021 08:00 a.m.

Started: 07-14-2021 06:00 a.m.

Ended: 07-14-2021 08:00 a.m.

Our provider will execute a maintenance window in order to identify and fix attenuation in a fiber segment in Buenos Aires.

The 100G link between Santiago and São Paulo will be impacted. The services will be switched to the backup path.

This is a backup maintenance window. The main activity will be on July 13th. 

07-13-2021 06:00 a.m.

07-13-2021 08:00 a.m.

Started: 07-13-2021 06:00 a.m.

Ended: 07-13-2021 08:00 a.m.

Our provider will execute a maintenance window in order to identify and fix attenuation in a fiber segment in Buenos Aires.

The 100G link between Santiago and São Paulo will be impacted. The services will be switched to the backup path.

07-01-2021 03:09 p.m.

07-01-2021 03:34 p.m.

Started: 07-01-2021 03:09 p.m.

Ended: 07-01-2021 03:34 p.m.

The link between Santiago and São Paulo flapped for a few minutes. The services were switched to another path. Our provider was contacted but the reason for the outage was not informed yet.

06-30-2021 11:02 a.m.

06-30-2021 11:05 a.m.

Started: 06-30-2021 11:02 a.m.

Ended: 06-30-2021 11:05 a.m.

The 100G between Santiago and São Paulo flapped for a couple of seconds. The services were switched to the backup path. Our provider was contacted but the reason for the outage was not informed yet.

06-23-2021 07:00 a.m.

06-23-2021 08:00 a.m.

Started: 06-23-2021 07:00 a.m.

Ended: 06-23-2021 08:00 a.m.

Our provider is scheduling a maintenance in order to identify and fix attenuation. 

06-22-2021 07:00 a.m.

06-22-2021 08:00 a.m.

Started: 06-22-2021 07:00 a.m.

Ended: 06-22-2021 08:00 a.m.

Our provider is scheduling a maintenance in order to identify and fix attenuation. 

06-17-2021 12:00 a.m.

06-17-2021 02:00 a.m.

Started: 06-17-2021 12:00 a.m.

Ended: 06-17-2021 02:00 a.m.

Our provider needs to complete an emergency maintenance that requires replacing failed hardware. 

05-25-2021 07:50 p.m.

05-31-2021 07:52 a.m.

Started: 05-25-2021 07:50 p.m.

Ended: 05-31-2021 07:52 a.m.

The 100G link between Santiago and São Paulo is down. The services were switched to their backup path. 

Our provider informed us the outage was caused due to hardware failure in their environment in Santos/Brazil.

05-13-2021 11:00 p.m.

05-14-2021 01:00 a.m.

Started: 05-13-2021 11:00 p.m.

Ended: 05-14-2021 01:00 a.m.

This has been designated as URGENT. The nature of this work is to carry out fiber cable work. Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network.

04-19-2021 09:58 a.m.

04-19-2021 10:26 a.m.

Started: 04-19-2021 09:58 a.m.

Ended: 04-19-2021 10:26 a.m.

The 100G link between Santiago and São Paulo is down. Our provider was contacted but no reason for the outage was informed. The services were switches to the backup path.

04-16-2021 12:29 p.m.

04-16-2021 02:09 p.m.

Started: 04-16-2021 12:29 p.m.

Ended: 04-16-2021 02:09 p.m.

The 100G link between Santiago and São Paulo is down. Our provider was contacted but no reason for the outage was informed. The services were switches to the backup path.

04-21-2021 10:00 p.m.

04-22-2021 04:00 a.m.

Started: 04-21-2021 10:00 p.m.

Ended: 04-22-2021 04:00 a.m.

Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.

04-22-2021 10:00 p.m.

04-23-2021 04:00 a.m.

Started: 04-22-2021 10:00 p.m.

Ended: 04-23-2021 04:00 a.m.

Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.

04-15-2021 11:00 p.m.

04-16-2021 04:00 a.m.

Started: 04-15-2021 11:00 p.m.

Ended: 04-16-2021 04:00 a.m.

Work is required to investigate and resolve high span losses on core network section which is currently erroring, to ensure the continued integrity of the network.

04-09-2021 10:00 p.m.

04-10-2021 06:00 a.m.

Started: 04-09-2021 10:00 p.m.

Ended: 04-10-2021 06:00 a.m.

The following assets will be unavailable while Vendor engineers perform maintenance. Outages are expected. The entire window is reserved.

04-09-2021 10:00 p.m.

04-10-2021 06:00 a.m.

Started: 04-09-2021 10:00 p.m.

Ended: 04-10-2021 06:00 a.m.

Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.

04-08-2021 10:00 p.m.

04-09-2021 06:00 a.m.

Started: 04-08-2021 10:00 p.m.

Ended: 04-09-2021 06:00 a.m.

Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.

04-01-2021 09:00 p.m.

04-01-2021 10:00 p.m.

Started: 04-01-2021 09:00 p.m.

Ended: 04-01-2021 10:00 p.m.

The FLR 100Gb link will be unavailable while AMPATH Engineers perform a maintenance. AMPATH Engineers will perform the migration of the FLR 100Gb link to a new switch. Due to the redundancy in place, no outages are expected.

03-30-2021 10:00 p.m.

03-30-2021 10:30 p.m.

Started: 03-30-2021 10:00 p.m.

Ended: 03-30-2021 10:30 p.m.

AmLight/AMPATH network engineers in coordination with UPR network engineers will conduct a maintenance window to improve the redundancy on some of the BGP VLANs for Academic and Commodity transit. Only the redundant BGP sessions with UPR will be impacted, no service disruption is expected.

04-07-2021 10:00 p.m.

04-08-2021 06:00 a.m.

Started: 04-07-2021 10:00 p.m.

Ended: 04-08-2021 06:00 a.m.

LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.

04-06-2021 10:00 p.m.

04-07-2021 06:00 a.m.

Started: 04-06-2021 10:00 p.m.

Ended: 04-07-2021 06:00 a.m.

LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.

04-05-2021 10:00 p.m.

04-06-2021 06:00 a.m.

Started: 04-05-2021 10:00 p.m.

Ended: 04-06-2021 06:00 a.m.

LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.

03-18-2021 07:57 a.m.

03-18-2021 11:17 a.m.

Started: 03-18-2021 07:57 a.m.

Ended: 03-18-2021 11:17 a.m.

The 100G link between Santiago and São Paulo is down. The services were switched to the backup path. Our provider was contacted, but the reason for the outage was not informed yet.

03-03-2021 10:00 p.m.

03-04-2021 01:00 a.m.

Started: 03-03-2021 10:00 p.m.

Ended: 03-04-2021 01:00 a.m.

Work is required to replace failing hardware on core equipment, which is currently alarming, to ensure the continued integrity of the network

02-25-2021 10:00 p.m.

02-26-2021 04:00 a.m.

Started: 02-25-2021 10:00 p.m.

Ended: 02-26-2021 04:00 a.m.

The 100G link between Santiago and São Paulo will be down while our provider performs infrastructure maintenance on core equipment to ensure the continued integrity of the network. All services will be switched to a backup path. 

02-10-2021 01:40 p.m.

02-10-2021 01:41 p.m.

Started: 02-10-2021 01:40 p.m.

Ended: 02-10-2021 01:41 p.m.

The 100G link between Santiago and São Paulo flapped briefly. The services were switched to the backup path. Our provider was contacted but the reason for the outage was not informed yet.

02-09-2021 07:00 a.m.

02-09-2021 07:30 a.m.

Started: 02-09-2021 07:00 a.m.

Ended: 02-09-2021 07:30 a.m.

LANautilus fiber provider will perform maintenance on the fiber between Chile and Brazil, to replace a suspected network card. 

01-28-2021 01:19 p.m.

01-28-2021 03:09 p.m.

Started: 01-28-2021 01:19 p.m.

Ended: 01-28-2021 03:09 p.m.

The link between Santiago and São Paulo is down. The services were switched to the backup path.  

01-27-2021 12:23 p.m.

01-27-2021 12:24 p.m.

Started: 01-27-2021 12:23 p.m.

Ended: 01-27-2021 12:24 p.m.

Brief outage occured. Updated will be provided when they are available.

01-25-2021 12:15 p.m.

01-26-2021 12:42 p.m.

Started: 01-25-2021 12:15 p.m.

Ended: 01-26-2021 12:42 p.m.

Asset suffered a brief outage. Updates will be provided when they are available.

12-15-2020 06:52 a.m.

12-15-2020 05:13 p.m.

Started: 12-15-2020 06:52 a.m.

Ended: 12-15-2020 05:13 p.m.

The listed asset is currently unavailable. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received

12-15-2020 06:00 a.m.

12-15-2020 07:00 a.m.

Started: 12-15-2020 06:00 a.m.

Ended: 12-15-2020 07:00 a.m.

The provider will have Emergency Maintenance in order to identify and fix attenuation in the fiber in Buenos Aires.

Duration of Maintenance (minutes): 60 minutes

Location : Chacarita and Escalada, Buenos Aires, Argentina

12-01-2020 01:50 p.m.

12-01-2020 01:51 p.m.

Started: 12-01-2020 01:50 p.m.

Ended: 12-01-2020 01:51 p.m.

The link between Santiago and São Paulo is down. Our provider was contacted. The reason for the outage was not informed yet. The services were switched to the backup path.

11-26-2020 07:58 a.m.

11-26-2020 08:08 a.m.

Started: 11-26-2020 07:58 a.m.

Ended: 11-26-2020 08:08 a.m.

The link between Santiago and São Paulo is down. Our provider was contacted. The reason for the outage was a hardware failure on their side. The services were switched to the backup path.

11-14-2020 10:00 p.m.

11-15-2020 04:00 a.m.

Started: 11-14-2020 10:00 p.m.

Ended: 11-15-2020 04:00 a.m.

The provider will have maintenance to carry out fiber cable work, to improve reliability and network stability.

Duration of Maintenance (minutes): 360 minutes

Location : Junin-Chacabuco, Argentina

11-11-2020 07:27 a.m.

11-11-2020 01:16 p.m.

Started: 11-11-2020 07:27 a.m.

Ended: 11-11-2020 01:16 p.m.

The link between Santiago and São Paulo is down. Our provider was contacted. The services were switched to the backup path.

11-03-2020 04:06 a.m.

11-03-2020 09:13 a.m.

Started: 11-03-2020 04:06 a.m.

Ended: 11-03-2020 09:13 a.m.

The link between Santiago and São Paulo is flapping. Our provider was contacted. The services were switched to the backup path.

10-29-2020 06:00 a.m.

10-29-2020 08:00 a.m.

Started: 10-29-2020 06:00 a.m.

Ended: 10-29-2020 08:00 a.m.

The link between Santiago and São Paulo will be down during a maintenance window at Buenos Aires that will be executed by our provider to fix a fiber attenuation. The services will be switched to the backup path.

10-22-2020 07:03 a.m.

10-22-2020 07:28 a.m.

Started: 10-22-2020 07:03 a.m.

Ended: 10-22-2020 07:28 a.m.

The link between Santiago and São Paulo is down. The services were switched to the other side of the ring. Our provider was contacted. 

10-20-2020 09:29 a.m.

10-20-2020 09:30 a.m.

Started: 10-20-2020 09:29 a.m.

Ended: 10-20-2020 09:30 a.m.

The 10G link between Miami and São Paulo and the 100G link between São Paulo and Santiago went down for a minute today. The services were switched to the backup path. Our provider was contacted but the reason for the outage was not informed yet.

10-08-2020 12:30 p.m.

10-08-2020 09:06 p.m.

Started: 10-08-2020 12:30 p.m.

Ended: 10-08-2020 09:06 p.m.

The link between Santiago and São Paulo were flapping. All services were switched to the backup path. 

10-09-2020 10:00 p.m.

10-10-2020 02:00 a.m.

Started: 10-09-2020 10:00 p.m.

Ended: 10-10-2020 02:00 a.m.

AmLight team will execute a Maintenance Window for migrating the VLANs from MIA-MI1-SW02’s eth1/11 (MCT02) to use OpenFlow.

09-24-2020 02:55 p.m.

09-24-2020 02:57 p.m.

Started: 09-24-2020 02:55 p.m.

Ended: 09-24-2020 02:57 p.m.

The backup link for Academic Access to Internet2 went down for a few minutes. The primary link was stable during this time and no service was impacted. The reason for the outage is pending.

09-16-2020 09:32 a.m.

09-16-2020 09:39 a.m.

Started: 09-16-2020 09:32 a.m.

Ended: 09-16-2020 09:39 a.m.

The 100G Monet link between Miami and São Paulo was flapping for a couple of minutes. The provider was contacted but the reason for the outage was not informed yet. All services were switched to the backup path.

08-26-2020 11:06 a.m.

08-26-2020 11:29 a.m.

Started: 08-26-2020 11:06 a.m.

Ended: 08-26-2020 11:29 a.m.

We faced an outage on the 100G link between Sao Paulo and Santiago. The link provider was contacted to verify the issue, which is still under investigation (the link normalized at 11:30am EST)

07-24-2020 11:00 p.m.

07-25-2020 05:00 a.m.

Started: 07-24-2020 11:00 p.m.

Ended: 07-25-2020 05:00 a.m.

The provider will have maintenance to perform traffic affecting work in order to rectify a fault in the network, to improve reliability and network stability.

Duration of Maintenance (minutes): 360 minutes

Location : BUENOS AIRES, Argentina

07-20-2020 11:07 a.m.

07-20-2020 11:12 a.m.

Started: 07-20-2020 11:07 a.m.

Ended: 07-20-2020 11:12 a.m.

The link between Santiago and São Paulo flapped for a few minutes. The services were switched to another path.

07-02-2020 03:00 a.m.

07-02-2020 05:00 a.m.

Started: 07-02-2020 03:00 a.m.

Ended: 07-02-2020 05:00 a.m.

The service provider will execute a maintenance window to replace faulty hardware. The link between Santiago and São Paulo must suffer flaps during the activity. All services with backup path will be automatically switched to it. 

06-22-2020 05:00 a.m.

06-22-2020 05:17 a.m.

Started: 06-22-2020 05:00 a.m.

Ended: 06-22-2020 05:17 a.m.

The AmLight team will execute a maintenance window on the AndesLight3 switch at Santiago to provide more flexibility to OpenFlow. We expect flaps on the link between Santiago and São Paulo. All VLANs with backup paths will be switched to the other side of the ring. 

06-29-2020 11:00 p.m.

06-30-2020 05:00 a.m.

Started: 06-29-2020 11:00 p.m.

Ended: 06-30-2020 05:00 a.m.

The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.

Duration of Maintenance (minutes): 360 minutes

Location: BUENOS AIRES, Argentina

Note: Backup MW. The main MW will occur on Jun 25. 

06-25-2020 11:00 p.m.

06-26-2020 05:00 a.m.

Started: 06-25-2020 11:00 p.m.

Ended: 06-26-2020 05:00 a.m.

The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.

Duration of Maintenance (minutes): 360 minutes

Location : BUENOS AIRES, Argentina

06-09-2020 03:00 a.m.

06-09-2020 09:00 a.m.

Started: 06-09-2020 03:00 a.m.

Ended: 06-09-2020 09:00 a.m.

The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.

Duration of Maintenance (minutes): 360 minutes

Location : BUENOS AIRES, Argentina

06-05-2020 03:00 a.m.

06-08-2020 12:04 p.m.

Started: 06-05-2020 03:00 a.m.

Ended: 06-08-2020 12:04 p.m.

The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.

Duration of Maintenance (minutes): 360 minutes

Location : BUENOS AIRES, Argentina