Ticket ID
Status
Started
Ended
Description
04-15-2024 08:32 a.m.
Started: 04-15-2024 08:32 a.m.
Ended:
The listed asset is down and the provider has been contacted. The RFO and ETR is unknown at this time.
03-21-2024 01:00 a.m.
03-21-2024 05:00 a.m.
Started: 03-21-2024 01:00 a.m.
Ended: 03-21-2024 05:00 a.m.
CHG0077044 AMPATH: Upgrading Santiago PoP - MW 3/3
AMPATH Engineers will remove legacy devices in Santiago and install the next generation of equipment. During these maintenance windows, we expect network services to face minimal outages when moving physical connections.
03-20-2024 01:00 a.m.
03-20-2024 09:00 a.m.
Started: 03-20-2024 01:00 a.m.
Ended: 03-20-2024 09:00 a.m.
CHG0077043 AMPATH: Upgrading Santiago PoP - MW 2/3
AMPATH Engineers will remove legacy devices in Santiago and install the next generation of equipment. During these maintenance windows, we expect network services to face minimal outages when moving physical connections.
03-19-2024 01:00 a.m.
03-19-2024 09:00 a.m.
Started: 03-19-2024 01:00 a.m.
Ended: 03-19-2024 09:00 a.m.
Maintenance CHG0077041 - AMPATH: Upgrading Santiago PoP - MW 1/3
AMPATH Engineers will remove legacy devices in Santiago and install the next generation of equipment. During these maintenance windows, we expect network services to face minimal outages when moving physical connections.
01-10-2024 06:46 a.m.
01-10-2024 04:03 p.m.
Started: 01-10-2024 06:46 a.m.
Ended: 01-10-2024 04:03 p.m.
The listed asset is suffering a fiber cut between Chile and Argentina. ETR is not yet given but technicians are dispatched. Backup services are utilized.
09-11-2023 03:28 a.m.
10-11-2023 12:49 a.m.
Started: 09-11-2023 03:28 a.m.
Ended: 10-11-2023 12:49 a.m.
The listed asset is currently suffering an outage. The provider has been contacted and updates are awaiting.
08-29-2023 08:00 a.m.
08-29-2023 10:00 a.m.
Started: 08-29-2023 08:00 a.m.
Ended: 08-29-2023 10:00 a.m.
The provider team on the listed asset will perform maintenance to take OTDR traces. Backup services will be utilized.
07-19-2023 02:00 a.m.
07-19-2023 10:00 a.m.
Started: 07-19-2023 02:00 a.m.
Ended: 07-19-2023 10:00 a.m.
CHG0070365 - AMPATH Physical migration FIU035WMI2CRPNN - There will be a Maintenance Window on one of Ampath/AmLight's Commodity Internet service providers for a physical migration. Impact is expected, the backup services will be utilized.
07-18-2023 02:00 a.m.
07-18-2023 10:00 a.m.
Started: 07-18-2023 02:00 a.m.
Ended: 07-18-2023 10:00 a.m.
CHG0070368 - MW AMPATH Physical migration FIU035WMI2CRPNN - There will be a Maintenance Window on one of Ampath/AmLight's Commodity Internet service providers for a physical migration. Impact is expected, the backup services will be utilized.
07-18-2023 02:00 a.m.
07-18-2023 10:00 a.m.
Started: 07-18-2023 02:00 a.m.
Ended: 07-18-2023 10:00 a.m.
CHG0070368 - MW AMPATH Physical migration FIU035WMI2CRPNN - There will be a Maintenance Window on one of Ampath/AmLight's Commodity Internet service providers for a physical migration. Impact is expected, the backup services will be utilized.
06-23-2023 11:22 a.m.
06-24-2023 05:18 p.m.
Started: 06-23-2023 11:22 a.m.
Ended: 06-24-2023 05:18 p.m.
The 100G link between Santiago and São Paulo is down. The services with redundancy were switched to their backup paths.
Our provider informed the reason for the outage was a fault in their environment between Chile and Argentina.
05-19-2023 12:34 p.m.
05-19-2023 07:36 p.m.
Started: 05-19-2023 12:34 p.m.
Ended: 05-19-2023 07:36 p.m.
The listed asset is unavailable. The provider has been contacted for an investigation. Updates will be provided as they come.
04-17-2023 01:42 p.m.
04-17-2023 06:42 p.m.
Started: 04-17-2023 01:42 p.m.
Ended: 04-17-2023 06:42 p.m.
A major fiber event took place on the listed asset and the provider is assessing the damage. No ETR as of yet. Updates will be given as they come.
02-28-2023 08:00 p.m.
02-28-2023 11:59 p.m.
Started: 02-28-2023 08:00 p.m.
Ended: 02-28-2023 11:59 p.m.
The AmLight team will execute a planned maintenance window to enable OESS' orchestration of the services on FOR-LAN-SW02 and FOR-ACB-SW01.
Short outages are expected on services with an endpoint in Fortaleza. The entire window is reserved.
02-28-2023 08:00 p.m.
02-28-2023 11:59 p.m.
Started: 02-28-2023 08:00 p.m.
Ended: 02-28-2023 11:59 p.m.
The AmLight team will execute a planned maintenance window to enable OESS' orchestration of the services on FOR-LAN-SW02 and FOR-ACB-SW01.
Short outages are expected on services with an endpoint in Fortaleza. The entire window is reserved.
02-09-2023 08:00 p.m.
02-09-2023 10:00 p.m.
Started: 02-09-2023 08:00 p.m.
Ended: 02-09-2023 10:00 p.m.
CHG0066221 - Migrate the FIU033 Link from the Brocade to the new Noviflow SAO-SP4-SW04 (which will be commissioned on the MW)
02-01-2023 10:22 p.m.
02-03-2023 07:12 a.m.
Started: 02-01-2023 10:22 p.m.
Ended: 02-03-2023 07:12 a.m.
An ongoing outage is affecting the listed asset due to a hardware failure. No ETR is given at this time.
02-01-2023 10:00 p.m.
02-02-2023 02:00 a.m.
Started: 02-01-2023 10:00 p.m.
Ended: 02-02-2023 02:00 a.m.
The AMPATH team will be doing to migrate and maintain some FLR VLANs. Services may be impacted.
02-01-2023 10:00 p.m.
02-02-2023 02:00 a.m.
Started: 02-01-2023 10:00 p.m.
Ended: 02-02-2023 02:00 a.m.
The AMPATH team will be doing to migrate and maintain some FLR VLANs. Services may be impacted.
02-07-2023 10:00 p.m.
02-08-2023 02:00 a.m.
Started: 02-07-2023 10:00 p.m.
Ended: 02-08-2023 02:00 a.m.
The AmLight team will execute a planned maintenance window to update the configuration of FOR-LAN-SW02 and FOR-ACB-SW01 to prepare them for orchestration by OESS 2.0.12.
No outages are expected, although the entire window is reserved.
11-22-2022 11:00 p.m.
11-23-2022 02:00 a.m.
Started: 11-22-2022 11:00 p.m.
Ended: 11-23-2022 02:00 a.m.
The AMPATH team needs to do a migration inside the RedClara OOB network. OOB access may be impacted during the MW.
11-22-2022 11:00 p.m.
11-23-2022 02:00 a.m.
Started: 11-22-2022 11:00 p.m.
Ended: 11-23-2022 02:00 a.m.
The AMPATH team needs to do a migration inside the RedClara OOB network. OOB access may be impacted during the MW.
11-03-2022 10:38 a.m.
11-04-2022 02:00 a.m.
Started: 11-03-2022 10:38 a.m.
Ended: 11-04-2022 02:00 a.m.
The listed asset is currently suffering from an outage. Updates will be provided as they come.
10-28-2022 06:42 a.m.
10-28-2022 01:27 p.m.
Started: 10-28-2022 06:42 a.m.
Ended: 10-28-2022 01:27 p.m.
The listed asset is unavailable. The provider is currently investigating for an RFO. Backup services will be utilized.
10-22-2022 09:00 p.m.
10-23-2022 04:00 a.m.
Started: 10-22-2022 09:00 p.m.
Ended: 10-23-2022 04:00 a.m.
The provider needs to carry out work on a damaged fiber to ensure nominal service. Backup services will be utilized.
10-11-2022 11:00 p.m.
10-12-2022 02:00 a.m.
Started: 10-11-2022 11:00 p.m.
Ended: 10-12-2022 02:00 a.m.
Fiber cable work is needed to ensure the integrity of the links. Backup services will be utilized.
09-16-2022 10:00 p.m.
09-17-2022 12:00 a.m.
Started: 09-16-2022 10:00 p.m.
Ended: 09-17-2022 12:00 a.m.
The AMPATH team needs to work on a reconfiguration. Backup services will be utilized.
09-13-2022 09:02 a.m.
09-14-2022 03:43 p.m.
Started: 09-13-2022 09:02 a.m.
Ended: 09-14-2022 03:43 p.m.
The listed asset is currently suffering from an outage. Updates will be provided. Backup services are being utilized.
09-02-2022 10:31 a.m.
09-02-2022 06:39 p.m.
Started: 09-02-2022 10:31 a.m.
Ended: 09-02-2022 06:39 p.m.
The listed asset is currently suffering an outage. Backup services will be utilized. Updates will be provided as they come.
09-01-2022 10:30 a.m.
09-01-2022 05:30 p.m.
Started: 09-01-2022 10:30 a.m.
Ended: 09-01-2022 05:30 p.m.
The listed asset is currently sufffering a fiber cut. ETR is 21:45 UTC. Backup services are being utilized.
08-25-2022 10:11 a.m.
08-25-2022 07:11 p.m.
Started: 08-25-2022 10:11 a.m.
Ended: 08-25-2022 07:11 p.m.
The listed asset is currently suffering an outage. Backup services are being utilized. Updates will be provided.
08-02-2022 10:00 p.m.
08-03-2022 02:00 a.m.
Started: 08-02-2022 10:00 p.m.
Ended: 08-03-2022 02:00 a.m.
The listed assets will be undergoing maintenance for reconfiguration. Backup services will be utilized.
08-02-2022 10:00 p.m.
08-03-2022 02:00 a.m.
Started: 08-02-2022 10:00 p.m.
Ended: 08-03-2022 02:00 a.m.
The listed assets will be undergoing maintenance for reconfiguration. Backup services will be utilized.
07-19-2022 06:00 a.m.
07-19-2022 02:30 p.m.
Started: 07-19-2022 06:00 a.m.
Ended: 07-19-2022 02:30 p.m.
The 100G backup link between Miami and Jacksonville is down. Our provider was contacted. A planned maintenance window was supposed to finish at 6 am EST, but we continue to see our link down. This ticket will be updated as soon as we get more information from our provider.
The services are up and using the primary path.
07-19-2022 06:00 a.m.
07-19-2022 02:30 p.m.
Started: 07-19-2022 06:00 a.m.
Ended: 07-19-2022 02:30 p.m.
The 100G backup link between Miami and Jacksonville is down. Our provider was contacted. A planned maintenance window was supposed to finish at 6 am EST, but we continue to see our link down. This ticket will be updated as soon as we get more information from our provider.
The services are up and using the primary path.
07-14-2022 09:45 a.m.
07-14-2022 11:36 a.m.
Started: 07-14-2022 09:45 a.m.
Ended: 07-14-2022 11:36 a.m.
The listed asset is currently suffering from an outage. Updates will be provided as they come. Backup services are being utilized.
07-06-2022 01:38 a.m.
07-09-2022 12:10 p.m.
Started: 07-06-2022 01:38 a.m.
Ended: 07-09-2022 12:10 p.m.
The listed asset is currently having availability issues. Backup services are being utilized. Updates will be provided as they come.
07-05-2022 06:00 a.m.
07-05-2022 07:00 a.m.
Started: 07-05-2022 06:00 a.m.
Ended: 07-05-2022 07:00 a.m.
The listed asset will undergo maintenance to clear degradation. Backup services will be utilized.
07-05-2022 06:00 a.m.
07-05-2022 07:00 a.m.
Started: 07-05-2022 06:00 a.m.
Ended: 07-05-2022 07:00 a.m.
The listed asset will undergo a maintenance to clear degradation. Backup services will be utilized.
06-15-2022 10:08 a.m.
06-15-2022 12:07 p.m.
Started: 06-15-2022 10:08 a.m.
Ended: 06-15-2022 12:07 p.m.
The listed asset is currently having an ongoing outage. Backup services are being utilized. Updates will be provided as they come.
06-18-2022 10:00 a.m.
06-18-2022 06:00 p.m.
Started: 06-18-2022 10:00 a.m.
Ended: 06-18-2022 06:00 p.m.
The AmLight team is working on installing a new programmable switch in the environment. Backup services will be utilized.
06-03-2022 12:38 p.m.
06-03-2022 02:22 p.m.
Started: 06-03-2022 12:38 p.m.
Ended: 06-03-2022 02:22 p.m.
The 100G link between São Paulo and Santiago is unstable. The services were switched to their backup paths. Our provider was contacted.
05-30-2022 07:33 a.m.
05-30-2022 07:34 a.m.
Started: 05-30-2022 07:33 a.m.
Ended: 05-30-2022 07:34 a.m.
The 100G link between Santiago and São Paulo had a flap. The services were switched to the backup path.
05-18-2022 01:02 p.m.
05-18-2022 01:02 p.m.
Started: 05-18-2022 01:02 p.m.
Ended: 05-18-2022 01:02 p.m.
The 100G link between Santiago and São Paulo flapped for some seconds. The services were switched to their backup paths. Our provider was contacted.
04-27-2022 04:30 a.m.
04-28-2022 02:34 a.m.
Started: 04-27-2022 04:30 a.m.
Ended: 04-28-2022 02:34 a.m.
The 100G link between Santiago and São Paulo went down. Our provider was contacted. The services with a backup path had their paths switched.
04-22-2022 10:00 p.m.
04-23-2022 07:00 a.m.
Started: 04-22-2022 10:00 p.m.
Ended: 04-23-2022 07:00 a.m.
Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.
04-21-2022 10:00 p.m.
04-22-2022 07:00 a.m.
Started: 04-21-2022 10:00 p.m.
Ended: 04-22-2022 07:00 a.m.
Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.
04-20-2022 10:00 p.m.
04-21-2022 07:00 a.m.
Started: 04-20-2022 10:00 p.m.
Ended: 04-21-2022 07:00 a.m.
Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.
04-19-2022 10:00 p.m.
04-20-2022 07:00 a.m.
Started: 04-19-2022 10:00 p.m.
Ended: 04-20-2022 07:00 a.m.
Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.
04-18-2022 10:00 p.m.
04-19-2022 07:00 a.m.
Started: 04-18-2022 10:00 p.m.
Ended: 04-19-2022 07:00 a.m.
Our provider needs to work on a hardware replacement for the submarine segment. Backup services will be utilized.
04-07-2022 02:51 p.m.
04-08-2022 02:01 a.m.
Started: 04-07-2022 02:51 p.m.
Ended: 04-08-2022 02:01 a.m.
The FLR optical backbone circuit between Miami and Tampa is down.
Affected services include:
FLRnet Tampa-Miami 100G MPLS backbone
FLRnet Miami flex node to Tampa core node connection
City of Boca Raton secondary FLR connection
University of Miami secondary FLR connection
Ampath secondary FLR connection to TPA
Awave 100G wave Miami to Jacksonville, secondary path
FIU to NWRDC VLAN 2 L2VPN
FL-IX Tampa peering connection
04-07-2022 02:51 p.m.
04-08-2022 02:01 a.m.
Started: 04-07-2022 02:51 p.m.
Ended: 04-08-2022 02:01 a.m.
The FLR optical backbone circuit between Miami and Tampa is down.
Affected services include:
FLRnet Tampa-Miami 100G MPLS backbone
FLRnet Miami flex node to Tampa core node connection
City of Boca Raton secondary FLR connection
University of Miami secondary FLR connection
Ampath secondary FLR connection to TPA
Awave 100G wave Miami to Jacksonville, secondary path
FIU to NWRDC VLAN 2 L2VPN
FL-IX Tampa peering connection
03-30-2022 06:15 a.m.
03-31-2022 06:25 p.m.
Started: 03-30-2022 06:15 a.m.
Ended: 03-31-2022 06:25 p.m.
The listed assets are currently suffering an outage. Backup services are being utilized. Will update when more information is available.
02-10-2022 08:35 a.m.
02-10-2022 01:35 p.m.
Started: 02-10-2022 08:35 a.m.
Ended: 02-10-2022 01:35 p.m.
The 100G between Santiago and São Paulo is down. The services were switched to the backup path. Our provider was contacted.
02-02-2022 03:31 p.m.
02-03-2022 09:15 p.m.
Started: 02-02-2022 03:31 p.m.
Ended: 02-03-2022 09:15 p.m.
The listed asset is currently experiencing an outage. The backup links are being used.
02-01-2022 10:44 a.m.
02-02-2022 04:08 a.m.
Started: 02-01-2022 10:44 a.m.
Ended: 02-02-2022 04:08 a.m.
The 100G link between Santiago and São Paulo is down. The services were switched to the backup path. Our provider was already contacted. Updates will be provided when they are available.
01-12-2022 02:26 p.m.
01-12-2022 02:27 p.m.
Started: 01-12-2022 02:26 p.m.
Ended: 01-12-2022 02:27 p.m.
The listed asset is recently suffered a brief outage. Engineers have been contacted.
01-07-2022 02:00 a.m.
01-07-2022 04:00 a.m.
Started: 01-07-2022 02:00 a.m.
Ended: 01-07-2022 04:00 a.m.
The AmLight team will execute a Maintenance Window to migrate the link 100G-SCL-SAO (also known as FIU033) to new equipment at Santiago.
12-09-2021 12:00 a.m.
01-31-2022 12:00 a.m.
Started: 12-09-2021 12:00 a.m.
Ended: 01-31-2022 12:00 a.m.
AmLight/AMPATH is aware of the Apache Zero-Day Log4j vulnerability, first reported publicly on December 9, 2021, as well as subsequent log4j vulnerabilities. To date, AmLight/AMPATH has observed no Indicators of Compromise (IOC) in either our network infrastructure or supporting systems. AmLight/AMPATH is proactively monitoring, investigating, and responding to threats that may impact the Academic/Commodity network. In addition, we are working closely with our connectors, vendors, and service providers to identify the potential impact and to ensure their organizations have initiated containment, investigations, and mitigation plans addressing this vulnerability and any other potential cyber threat.
12-09-2021 12:00 a.m.
01-31-2022 12:00 a.m.
Started: 12-09-2021 12:00 a.m.
Ended: 01-31-2022 12:00 a.m.
AmLight/AMPATH is aware of the Apache Zero-Day Log4j vulnerability, first reported publicly on December 9, 2021, as well as subsequent log4j vulnerabilities. To date, AmLight/AMPATH has observed no Indicators of Compromise (IOC) in either our network infrastructure or supporting systems. AmLight/AMPATH is proactively monitoring, investigating, and responding to threats that may impact the Academic/Commodity network. In addition, we are working closely with our connectors, vendors, and service providers to identify the potential impact and to ensure their organizations have initiated containment, investigations, and mitigation plans addressing this vulnerability and any other potential cyber threat.
12-01-2021 11:00 p.m.
12-02-2021 01:00 a.m.
Started: 12-01-2021 11:00 p.m.
Ended: 12-02-2021 01:00 a.m.
Our providers need to perform maintenance to replace faulty hardware. Backup services will be utilized.
11-16-2021 12:00 a.m.
11-16-2021 06:00 a.m.
Started: 11-16-2021 12:00 a.m.
Ended: 11-16-2021 06:00 a.m.
LUMEN engineers need to perform maintenance.
11-16-2021 12:00 a.m.
11-16-2021 06:00 a.m.
Started: 11-16-2021 12:00 a.m.
Ended: 11-16-2021 06:00 a.m.
LUMEN engineers need to perform maintenance.
11-20-2021 08:00 a.m.
11-20-2021 03:00 p.m.
Started: 11-20-2021 08:00 a.m.
Ended: 11-20-2021 03:00 p.m.
Our provider needs to perform infrastructure maintenance. Backup services will be utilized.
11-03-2021 11:50 a.m.
11-04-2021 11:14 a.m.
Started: 11-03-2021 11:50 a.m.
Ended: 11-04-2021 11:14 a.m.
The specified link is currently suffering an outage. Backup services are currently being utilized. Updates will be provided.
11-21-2021 06:00 a.m.
11-21-2021 12:00 p.m.
Started: 11-21-2021 06:00 a.m.
Ended: 11-21-2021 12:00 p.m.
Our provider needs to perform traffic affecting work in order to rectify a fault. Backup services will be utilized.
10-23-2021 09:00 a.m.
10-23-2021 02:00 p.m.
Started: 10-23-2021 09:00 a.m.
Ended: 10-23-2021 02:00 p.m.
Our provider needs to perform infrastructure maintenance on the devices to ensure integrity of the network. Backup services will be utilized.
09-29-2021 10:00 a.m.
09-29-2021 11:00 a.m.
Started: 09-29-2021 10:00 a.m.
Ended: 09-29-2021 11:00 a.m.
Work needs to be completed on the link in order to move the service from a current card to a new one. Backup services will be utilized.
09-27-2021 02:50 p.m.
09-27-2021 03:50 p.m.
Started: 09-27-2021 02:50 p.m.
Ended: 09-27-2021 03:50 p.m.
Loss of connectivity was detected between Santiago - La Serena. The main link is down. The issue is under investigation.
10-30-2021 12:00 a.m.
10-30-2021 05:00 a.m.
Started: 10-30-2021 12:00 a.m.
Ended: 10-30-2021 05:00 a.m.
An essential network maintenance must take place on the link. Backup services will be used.
08-15-2021 06:00 a.m.
08-15-2021 10:00 a.m.
Started: 08-15-2021 06:00 a.m.
Ended: 08-15-2021 10:00 a.m.
There will be a maintenance to cover cable work. There is no expected service outage.
08-03-2021 11:23 a.m.
08-03-2021 12:06 p.m.
Started: 08-03-2021 11:23 a.m.
Ended: 08-03-2021 12:06 p.m.
The listed asset is unavailable, and suffering a major outage. We are moving services to backup links. LANautilus Engineers have been contacted. Updates will be provided when they are available.
07-29-2021 09:51 a.m.
07-29-2021 09:52 a.m.
Started: 07-29-2021 09:51 a.m.
Ended: 07-29-2021 09:52 a.m.
The listed link was suffering a brief outage. Will update with more details as received.
07-15-2021 10:30 a.m.
07-15-2021 10:30 a.m.
Started: 07-15-2021 10:30 a.m.
Ended: 07-15-2021 10:30 a.m.
A brief outage in the link has occured. Further updates will be provided.
07-14-2021 06:00 a.m.
07-14-2021 08:00 a.m.
Started: 07-14-2021 06:00 a.m.
Ended: 07-14-2021 08:00 a.m.
Our provider will execute a maintenance window in order to identify and fix attenuation in a fiber segment in Buenos Aires.
The 100G link between Santiago and São Paulo will be impacted. The services will be switched to the backup path.
This is a backup maintenance window. The main activity will be on July 13th.
07-13-2021 06:00 a.m.
07-13-2021 08:00 a.m.
Started: 07-13-2021 06:00 a.m.
Ended: 07-13-2021 08:00 a.m.
Our provider will execute a maintenance window in order to identify and fix attenuation in a fiber segment in Buenos Aires.
The 100G link between Santiago and São Paulo will be impacted. The services will be switched to the backup path.
07-01-2021 03:09 p.m.
07-01-2021 03:34 p.m.
Started: 07-01-2021 03:09 p.m.
Ended: 07-01-2021 03:34 p.m.
The link between Santiago and São Paulo flapped for a few minutes. The services were switched to another path. Our provider was contacted but the reason for the outage was not informed yet.
06-30-2021 11:02 a.m.
06-30-2021 11:05 a.m.
Started: 06-30-2021 11:02 a.m.
Ended: 06-30-2021 11:05 a.m.
The 100G between Santiago and São Paulo flapped for a couple of seconds. The services were switched to the backup path. Our provider was contacted but the reason for the outage was not informed yet.
06-23-2021 07:00 a.m.
06-23-2021 08:00 a.m.
Started: 06-23-2021 07:00 a.m.
Ended: 06-23-2021 08:00 a.m.
Our provider is scheduling a maintenance in order to identify and fix attenuation.
06-22-2021 07:00 a.m.
06-22-2021 08:00 a.m.
Started: 06-22-2021 07:00 a.m.
Ended: 06-22-2021 08:00 a.m.
Our provider is scheduling a maintenance in order to identify and fix attenuation.
06-17-2021 12:00 a.m.
06-17-2021 02:00 a.m.
Started: 06-17-2021 12:00 a.m.
Ended: 06-17-2021 02:00 a.m.
Our provider needs to complete an emergency maintenance that requires replacing failed hardware.
05-25-2021 07:50 p.m.
05-31-2021 07:52 a.m.
Started: 05-25-2021 07:50 p.m.
Ended: 05-31-2021 07:52 a.m.
The 100G link between Santiago and São Paulo is down. The services were switched to their backup path.
Our provider informed us the outage was caused due to hardware failure in their environment in Santos/Brazil.
05-13-2021 11:00 p.m.
05-14-2021 01:00 a.m.
Started: 05-13-2021 11:00 p.m.
Ended: 05-14-2021 01:00 a.m.
This has been designated as URGENT. The nature of this work is to carry out fiber cable work. Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network.
04-19-2021 09:58 a.m.
04-19-2021 10:26 a.m.
Started: 04-19-2021 09:58 a.m.
Ended: 04-19-2021 10:26 a.m.
The 100G link between Santiago and São Paulo is down. Our provider was contacted but no reason for the outage was informed. The services were switches to the backup path.
04-16-2021 12:29 p.m.
04-16-2021 02:09 p.m.
Started: 04-16-2021 12:29 p.m.
Ended: 04-16-2021 02:09 p.m.
The 100G link between Santiago and São Paulo is down. Our provider was contacted but no reason for the outage was informed. The services were switches to the backup path.
04-21-2021 10:00 p.m.
04-22-2021 04:00 a.m.
Started: 04-21-2021 10:00 p.m.
Ended: 04-22-2021 04:00 a.m.
Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.
04-22-2021 10:00 p.m.
04-23-2021 04:00 a.m.
Started: 04-22-2021 10:00 p.m.
Ended: 04-23-2021 04:00 a.m.
Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.
04-20-2021 03:00 a.m.
04-20-2021 08:00 a.m.
Started: 04-20-2021 03:00 a.m.
Ended: 04-20-2021 08:00 a.m.
A scheduled work will be carried out in Colombia, to replace damaged card
04-19-2021 03:00 a.m.
04-19-2021 08:00 a.m.
Started: 04-19-2021 03:00 a.m.
Ended: 04-19-2021 08:00 a.m.
A scheduled work will be carried out in Colombia, to replace damaged card
04-15-2021 11:00 p.m.
04-16-2021 04:00 a.m.
Started: 04-15-2021 11:00 p.m.
Ended: 04-16-2021 04:00 a.m.
Work is required to investigate and resolve high span losses on core network section which is currently erroring, to ensure the continued integrity of the network.
04-09-2021 10:00 p.m.
04-10-2021 06:00 a.m.
Started: 04-09-2021 10:00 p.m.
Ended: 04-10-2021 06:00 a.m.
The following assets will be unavailable while Vendor engineers perform maintenance. Outages are expected. The entire window is reserved.
04-09-2021 10:00 p.m.
04-10-2021 06:00 a.m.
Started: 04-09-2021 10:00 p.m.
Ended: 04-10-2021 06:00 a.m.
Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.
04-08-2021 10:00 p.m.
04-09-2021 06:00 a.m.
Started: 04-08-2021 10:00 p.m.
Ended: 04-09-2021 06:00 a.m.
Our provider will execute a maintenance window to reconfigure the photonic systems between Argentina and Brazil. The 100G link between Santiago and São Paulo could be impacted by this activity. The services will be switched to the backup path.
04-01-2021 09:00 p.m.
04-01-2021 10:00 p.m.
Started: 04-01-2021 09:00 p.m.
Ended: 04-01-2021 10:00 p.m.
The FLR 100Gb link will be unavailable while AMPATH Engineers perform a maintenance. AMPATH Engineers will perform the migration of the FLR 100Gb link to a new switch. Due to the redundancy in place, no outages are expected.
04-01-2021 09:00 p.m.
04-01-2021 10:00 p.m.
Started: 04-01-2021 09:00 p.m.
Ended: 04-01-2021 10:00 p.m.
The FLR 100Gb link will be unavailable while AMPATH Engineers perform a maintenance. AMPATH Engineers will perform the migration of the FLR 100Gb link to a new switch. Due to the redundancy in place, no outages are expected.
03-30-2021 10:00 p.m.
03-30-2021 10:30 p.m.
Started: 03-30-2021 10:00 p.m.
Ended: 03-30-2021 10:30 p.m.
AmLight/AMPATH network engineers in coordination with UPR network engineers will conduct a maintenance window to improve the redundancy on some of the BGP VLANs for Academic and Commodity transit. Only the redundant BGP sessions with UPR will be impacted, no service disruption is expected.
03-30-2021 10:00 p.m.
03-30-2021 10:30 p.m.
Started: 03-30-2021 10:00 p.m.
Ended: 03-30-2021 10:30 p.m.
AmLight/AMPATH network engineers in coordination with UPR network engineers will conduct a maintenance window to improve the redundancy on some of the BGP VLANs for Academic and Commodity transit. Only the redundant BGP sessions with UPR will be impacted, no service disruption is expected.
04-07-2021 10:00 p.m.
04-08-2021 06:00 a.m.
Started: 04-07-2021 10:00 p.m.
Ended: 04-08-2021 06:00 a.m.
LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.
04-06-2021 10:00 p.m.
04-07-2021 06:00 a.m.
Started: 04-06-2021 10:00 p.m.
Ended: 04-07-2021 06:00 a.m.
LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.
04-05-2021 10:00 p.m.
04-06-2021 06:00 a.m.
Started: 04-05-2021 10:00 p.m.
Ended: 04-06-2021 06:00 a.m.
LANautilus engineers will be working on a maintenace regarding Photonic systems reconfiguration and re equalization.
03-18-2021 07:57 a.m.
03-18-2021 11:17 a.m.
Started: 03-18-2021 07:57 a.m.
Ended: 03-18-2021 11:17 a.m.
The 100G link between Santiago and São Paulo is down. The services were switched to the backup path. Our provider was contacted, but the reason for the outage was not informed yet.
03-23-2021 03:00 a.m.
03-23-2021 08:00 a.m.
Started: 03-23-2021 03:00 a.m.
Ended: 03-23-2021 08:00 a.m.
A scheduled work will be carried out in Colombia, to replace damaged card.
03-22-2021 03:00 a.m.
03-22-2021 08:00 a.m.
Started: 03-22-2021 03:00 a.m.
Ended: 03-22-2021 08:00 a.m.
A scheduled work will be carried out in Colombia to replace a damaged card.
03-03-2021 10:00 p.m.
03-04-2021 01:00 a.m.
Started: 03-03-2021 10:00 p.m.
Ended: 03-04-2021 01:00 a.m.
Work is required to replace failing hardware on core equipment, which is currently alarming, to ensure the continued integrity of the network
02-25-2021 10:00 p.m.
02-26-2021 04:00 a.m.
Started: 02-25-2021 10:00 p.m.
Ended: 02-26-2021 04:00 a.m.
The 100G link between Santiago and São Paulo will be down while our provider performs infrastructure maintenance on core equipment to ensure the continued integrity of the network. All services will be switched to a backup path.
02-10-2021 01:40 p.m.
02-10-2021 01:41 p.m.
Started: 02-10-2021 01:40 p.m.
Ended: 02-10-2021 01:41 p.m.
The 100G link between Santiago and São Paulo flapped briefly. The services were switched to the backup path. Our provider was contacted but the reason for the outage was not informed yet.
02-13-2021 04:00 a.m.
02-13-2021 09:00 a.m.
Started: 02-13-2021 04:00 a.m.
Ended: 02-13-2021 09:00 a.m.
An emergency work will be carried out in Panama, for OTDR measurements in the segment
02-14-2021 04:00 a.m.
02-14-2021 09:00 a.m.
Started: 02-14-2021 04:00 a.m.
Ended: 02-14-2021 09:00 a.m.
An emergency work will be carried out in Panama, for OTDR measurements in the segment
02-09-2021 07:00 a.m.
02-09-2021 07:30 a.m.
Started: 02-09-2021 07:00 a.m.
Ended: 02-09-2021 07:30 a.m.
LANautilus fiber provider will perform maintenance on the fiber between Chile and Brazil, to replace a suspected network card.
01-28-2021 01:19 p.m.
01-28-2021 03:09 p.m.
Started: 01-28-2021 01:19 p.m.
Ended: 01-28-2021 03:09 p.m.
The link between Santiago and São Paulo is down. The services were switched to the backup path.
01-27-2021 12:23 p.m.
01-27-2021 12:24 p.m.
Started: 01-27-2021 12:23 p.m.
Ended: 01-27-2021 12:24 p.m.
Brief outage occured. Updated will be provided when they are available.
01-25-2021 12:15 p.m.
01-26-2021 12:42 p.m.
Started: 01-25-2021 12:15 p.m.
Ended: 01-26-2021 12:42 p.m.
Asset suffered a brief outage. Updates will be provided when they are available.
12-15-2020 06:52 a.m.
12-15-2020 05:13 p.m.
Started: 12-15-2020 06:52 a.m.
Ended: 12-15-2020 05:13 p.m.
The listed asset is currently unavailable. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received
12-15-2020 06:00 a.m.
12-15-2020 07:00 a.m.
Started: 12-15-2020 06:00 a.m.
Ended: 12-15-2020 07:00 a.m.
The provider will have Emergency Maintenance in order to identify and fix attenuation in the fiber in Buenos Aires.
Duration of Maintenance (minutes): 60 minutes
Location : Chacarita and Escalada, Buenos Aires, Argentina
12-01-2020 01:50 p.m.
12-01-2020 01:51 p.m.
Started: 12-01-2020 01:50 p.m.
Ended: 12-01-2020 01:51 p.m.
The link between Santiago and São Paulo is down. Our provider was contacted. The reason for the outage was not informed yet. The services were switched to the backup path.
11-26-2020 07:58 a.m.
11-26-2020 08:08 a.m.
Started: 11-26-2020 07:58 a.m.
Ended: 11-26-2020 08:08 a.m.
The link between Santiago and São Paulo is down. Our provider was contacted. The reason for the outage was a hardware failure on their side. The services were switched to the backup path.
11-14-2020 10:00 p.m.
11-15-2020 04:00 a.m.
Started: 11-14-2020 10:00 p.m.
Ended: 11-15-2020 04:00 a.m.
The provider will have maintenance to carry out fiber cable work, to improve reliability and network stability.
Duration of Maintenance (minutes): 360 minutes
Location : Junin-Chacabuco, Argentina
11-11-2020 07:27 a.m.
11-11-2020 01:16 p.m.
Started: 11-11-2020 07:27 a.m.
Ended: 11-11-2020 01:16 p.m.
The link between Santiago and São Paulo is down. Our provider was contacted. The services were switched to the backup path.
11-03-2020 04:06 a.m.
11-03-2020 09:13 a.m.
Started: 11-03-2020 04:06 a.m.
Ended: 11-03-2020 09:13 a.m.
The link between Santiago and São Paulo is flapping. Our provider was contacted. The services were switched to the backup path.
10-29-2020 06:00 a.m.
10-29-2020 08:00 a.m.
Started: 10-29-2020 06:00 a.m.
Ended: 10-29-2020 08:00 a.m.
The link between Santiago and São Paulo will be down during a maintenance window at Buenos Aires that will be executed by our provider to fix a fiber attenuation. The services will be switched to the backup path.
10-22-2020 07:03 a.m.
10-22-2020 07:28 a.m.
Started: 10-22-2020 07:03 a.m.
Ended: 10-22-2020 07:28 a.m.
The link between Santiago and São Paulo is down. The services were switched to the other side of the ring. Our provider was contacted.
10-20-2020 09:29 a.m.
10-20-2020 09:30 a.m.
Started: 10-20-2020 09:29 a.m.
Ended: 10-20-2020 09:30 a.m.
The 10G link between Miami and São Paulo and the 100G link between São Paulo and Santiago went down for a minute today. The services were switched to the backup path. Our provider was contacted but the reason for the outage was not informed yet.
10-08-2020 12:30 p.m.
10-08-2020 09:06 p.m.
Started: 10-08-2020 12:30 p.m.
Ended: 10-08-2020 09:06 p.m.
The link between Santiago and São Paulo were flapping. All services were switched to the backup path.
10-09-2020 10:00 p.m.
10-10-2020 02:00 a.m.
Started: 10-09-2020 10:00 p.m.
Ended: 10-10-2020 02:00 a.m.
AmLight team will execute a Maintenance Window for migrating the VLANs from MIA-MI1-SW02’s eth1/11 (MCT02) to use OpenFlow.
10-09-2020 10:00 p.m.
10-10-2020 02:00 a.m.
Started: 10-09-2020 10:00 p.m.
Ended: 10-10-2020 02:00 a.m.
AmLight team will execute a Maintenance Window for migrating the VLANs from MIA-MI1-SW02’s eth1/11 (MCT02) to use OpenFlow.
09-24-2020 02:55 p.m.
09-24-2020 02:57 p.m.
Started: 09-24-2020 02:55 p.m.
Ended: 09-24-2020 02:57 p.m.
The backup link for Academic Access to Internet2 went down for a few minutes. The primary link was stable during this time and no service was impacted. The reason for the outage is pending.
09-24-2020 02:55 p.m.
09-24-2020 02:57 p.m.
Started: 09-24-2020 02:55 p.m.
Ended: 09-24-2020 02:57 p.m.
The backup link for Academic Access to Internet2 went down for a few minutes. The primary link was stable during this time and no service was impacted. The reason for the outage is pending.
09-19-2020 06:00 a.m.
09-19-2020 10:00 a.m.
Started: 09-19-2020 06:00 a.m.
Ended: 09-19-2020 10:00 a.m.
The LANautilus team will execute a maintenance window that will impact the links below. The services will be switched to the other side of the ring. No impacts are expected.
- 10G link - Santiago x Miami
- 100G link - Parana x Santiago
09-16-2020 09:32 a.m.
09-16-2020 09:39 a.m.
Started: 09-16-2020 09:32 a.m.
Ended: 09-16-2020 09:39 a.m.
The 100G Monet link between Miami and São Paulo was flapping for a couple of minutes. The provider was contacted but the reason for the outage was not informed yet. All services were switched to the backup path.
09-16-2020 09:32 a.m.
09-16-2020 09:39 a.m.
Started: 09-16-2020 09:32 a.m.
Ended: 09-16-2020 09:39 a.m.
The 100G Monet link between Miami and São Paulo was flapping for a couple of minutes. The provider was contacted but the reason for the outage was not informed yet. All services were switched to the backup path.
08-26-2020 11:06 a.m.
08-26-2020 11:29 a.m.
Started: 08-26-2020 11:06 a.m.
Ended: 08-26-2020 11:29 a.m.
We faced an outage on the 100G link between Sao Paulo and Santiago. The link provider was contacted to verify the issue, which is still under investigation (the link normalized at 11:30am EST)
07-24-2020 11:00 p.m.
07-25-2020 05:00 a.m.
Started: 07-24-2020 11:00 p.m.
Ended: 07-25-2020 05:00 a.m.
The provider will have maintenance to perform traffic affecting work in order to rectify a fault in the network, to improve reliability and network stability.
Duration of Maintenance (minutes): 360 minutes
Location : BUENOS AIRES, Argentina
07-20-2020 11:07 a.m.
07-20-2020 11:12 a.m.
Started: 07-20-2020 11:07 a.m.
Ended: 07-20-2020 11:12 a.m.
The link between Santiago and São Paulo flapped for a few minutes. The services were switched to another path.
07-02-2020 03:00 a.m.
07-02-2020 05:00 a.m.
Started: 07-02-2020 03:00 a.m.
Ended: 07-02-2020 05:00 a.m.
The service provider will execute a maintenance window to replace faulty hardware. The link between Santiago and São Paulo must suffer flaps during the activity. All services with backup path will be automatically switched to it.
06-30-2020 01:00 a.m.
06-30-2020 03:00 a.m.
Started: 06-30-2020 01:00 a.m.
Ended: 06-30-2020 03:00 a.m.
The service provider will execute a maintenance window to perform a migration of aerial segments on Balboa, Panama. The link between Santiago and Miami must suffer flaps during the activity. All services with backup path will be automatically switched to it.
06-22-2020 05:00 a.m.
06-22-2020 05:17 a.m.
Started: 06-22-2020 05:00 a.m.
Ended: 06-22-2020 05:17 a.m.
The AmLight team will execute a maintenance window on the AndesLight3 switch at Santiago to provide more flexibility to OpenFlow. We expect flaps on the link between Santiago and São Paulo. All VLANs with backup paths will be switched to the other side of the ring.
06-29-2020 11:00 p.m.
06-30-2020 05:00 a.m.
Started: 06-29-2020 11:00 p.m.
Ended: 06-30-2020 05:00 a.m.
The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.
Duration of Maintenance (minutes): 360 minutes
Location: BUENOS AIRES, Argentina
Note: Backup MW. The main MW will occur on Jun 25.
06-25-2020 11:00 p.m.
06-26-2020 05:00 a.m.
Started: 06-25-2020 11:00 p.m.
Ended: 06-26-2020 05:00 a.m.
The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.
Duration of Maintenance (minutes): 360 minutes
Location : BUENOS AIRES, Argentina
06-09-2020 03:00 a.m.
06-09-2020 09:00 a.m.
Started: 06-09-2020 03:00 a.m.
Ended: 06-09-2020 09:00 a.m.
The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.
Duration of Maintenance (minutes): 360 minutes
Location : BUENOS AIRES, Argentina
06-05-2020 03:00 a.m.
06-08-2020 12:04 p.m.
Started: 06-05-2020 03:00 a.m.
Ended: 06-08-2020 12:04 p.m.
The provider will have maintenance to replace a provisional fiber cable to a definitive one, to improve reliability and network stability.
Duration of Maintenance (minutes): 360 minutes
Location : BUENOS AIRES, Argentina
04-20-2020 05:00 a.m.
04-20-2020 10:00 a.m.
Started: 04-20-2020 05:00 a.m.
Ended: 04-20-2020 10:00 a.m.
Dummy ticket - Multiple flaps affecting the link between San Juan and Parana City. Users will backup services will be redirected